Cannot install Windows 7 on HP TouchSmart Sleekbook - Missing Drivers

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charrison

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Nov 1, 2012
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Not liking windows 8, I wiped the hard drive on another system and put it in my HP TouchSmart 14 Sleekbook. When trying to install Windows 7 x64 from USB flash drive or Windows DVD, I get this message as soon as the install is started: A required CD/DVD drive device driver is missing. I have looked everywhere to find a solution, but no luck. A little help please.
 
Solution
Shneiky
I have come across this problem before. Our HP Z420 did the same thing. What I did to resolve it was:
1 - Download Intel Rapid Storage Technology Enterprise Utility and Driver
2 - Run it so it will expand its files. Find the folder
3 - Copy the folder "RSTe_f6_iaStorA" on a USB stick.
4 - During Windows 7 installation, when required to get the CD/DVD - plug in the USB and navigate to that folder and load it.

That is not a Microsoft problem, it's HP being HP - making your life hard. That should work I hope. Cheers
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HP is all about their money. Is there anyway I could install the OS on the drive with a different machine and then replace the drive and then the OS automatically load the generic drivers?
 
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I have come across this problem before. Our HP Z420 did the same thing. What I did to resolve it was:
1 - Download Intel Rapid Storage Technology Enterprise Utility and Driver
2 - Run it so it will expand its files. Find the folder
3 - Copy the folder "RSTe_f6_iaStorA" on a USB stick.
4 - During Windows 7 installation, when required to get the CD/DVD - plug in the USB and navigate to that folder and load it.

That is not a Microsoft problem, it's HP being HP - making your life hard. That should work I hope. Cheers
 
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Solution


The installer boots and when I actually start the installation, I get this message. I am thinking the cd/dvd driver message is a bit misleading. It probably needs a sata driver to detect the hard drive because this message comes up right when you are supposed to chose the location/partition to install to.
 
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I sure will try this. Thanks ....
 
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Well to be honest if you used a hard drive out of another system did you format it ?
And if so what interface type was selected in the bios.

You see Before you begin to try to install windows you will likely need to pre load a sata driver for the Sata chipset.
You can do this if you have a driver disk.

And before you press install windows.
Look to the left where in blue writing it says load driver.

Once your done the install should start, with no problems.
The only other way around it if you can is go into the bios and change the setting from Sata mode.
to Ahci mode. then you will not get the error also.

 
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That would make sense if you were only using a USB stick but you did mention that you tried a DVD install disc as well? If they both work then that means your SATA drivers are working properly. Also, your other question about installing it on another machine then swapping it into the laptop before the drivers install, that most likely will not work unless the other machine is also the same exact laptop. And what Shaun o is saying might do something but it isn't "SATA mode" it is actually "IDE mode" or AHCI. Also, make sure that there isn't a recovery partition on your HDD. Most laptop makers now include this instead of an install disc. There is a certain sequence of buttons that you need to hit at a certain time to boot the laptop into the recovery partition. Check this post out on the HP help site about accessing the recovery partition. http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443342
 
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I am having trouble locating the exact chipset for this model. The SATA driver is the issue and Shneiky, you are correct I believe. Just different chipset version. Does anyone know exactly which chipset the TouchSmart 14 Sleekbook has? I have been looking everywhere on HP site and elsewhere.
 
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There might be different versions of this model. You need to look for the exact model number. For example, this one is the 14-b109wm and this one is the 15-b150us because one is Intel and the other is AMD. it should be on a sticker somewhere on the bottom near the battery. Or, check the box it came in.
 
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I have already typed the product ID in HP's support site but they do not tell me what the Intel chipset number is. If I had that I think I would have this issues resolved.
 
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Try typing it here and we'll see what happens...
 
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I have just re-installed Windows 8...... I may try to slipstream all win7 service packs later and see of that works. I is a driver issue... I could not find the correct windows 7 chipset drivers.

Thanx to all who jumped in here to help...
 
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I had this similar problem with installing windows 7 64bit on my hp sleek-book , the way i got around this was to remove the hard drive and installed the os in an old hp I had liming around. The trick I used was after the expansion of the windows files and the system asked to restart i removed the hard drive and placed it back into my sleek book and finished the installation in there and it worked fine. The only problem i had after was i could not get the lan drivers installed but i just left it because I never used it.
 
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The post from Lerry Moses is correct. I just want to update the answer a bit. You can take the disk from the hp laptop
and delete the entire drive, install the os you would like and upon the boot faze turn off the workstation. Reinstall the Hard Drive into the unit and finish the install. Enjoy the new op!
 
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had the same problem with HP Pavilion 14-b008ea model and found solution in answer on Toms Hardware site. I had to follow instructions and change the usb3 settings to auto and then when installing win 7 with dvd writer the usb would revert to usb2 and let the installation move forward, now stuck finding drivers for the laptop lol
 
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