[SOLVED] Cannot open any kind of files

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gheramagni

Commendable
Dec 19, 2017
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Hi All,

I am logging this request as today a very strange behaviour arose on my girlfriend laptop... every time she tries to click on My computer icon on the desktop or any other icons or files (word, txt, images, links ) on the Desktop win10 will open Acrobat Reader DC main page with the recent files section and so on....
So she is not able to browse files in any way, even if with right-click open File Browser from Start icon, seems like the left click of the mouse is not working,
I cannot reach the System Restore Point so cannot try to recover some previous working configuration.
Cannot restart or shutdown properly, forced to use the power botton on the keyboard

Any idea? a virus, rootkit?

thanks a lot
 
Solution
Behavior is as if Acrobat Reader has become the default app for all file types.

Use "WIN" + "I" > Apps > Default Apps to determine if that has happened.

Try booting into Safe Mode.

Update your post to include full laptop specs: Make, model, configuration.

Have you tried another known working mouse?

Any recent updates or software installs? For example, Acrobat Reader DC?

If so, what was installed and what was the source?
Behavior is as if Acrobat Reader has become the default app for all file types.

Use "WIN" + "I" > Apps > Default Apps to determine if that has happened.

Try booting into Safe Mode.

Update your post to include full laptop specs: Make, model, configuration.

Have you tried another known working mouse?

Any recent updates or software installs? For example, Acrobat Reader DC?

If so, what was installed and what was the source?
 
Solution
Hi,

the issue is now solved :),

  • did a check in Default Apps and all files association was OK
  • tried with another working mouse did not solve the problem
  • so I unplugged the external keyboard and plugged it on another usb port, the strange behaviour disappeared instantly
  • uninstall Adobe Acrobat DC, now using the WIN10 native app for displayng PDF files
now all is working fine

the laptop is an old olivetti olibook p75 win WIN10 home edition.

Thanks a lot for you help!

G.
 
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