Question Cannot play Games with i7-1165G7 ?

[KennyTSA]

1165G7 cannot play Gameloft Sniper Fury
Hi the above CPU in a Dell laptop plays the game for like 4 mins and then closes the game down. I have tried all the available Dell and Intel drivers, factory reset laptop and game in in low everything. It does the same with microsoft solitaire suite. Is there a known bug with the Iris XE chips? Has anyone else had this issue with games?? I have been in touch with Dell and they say all hardware seems to be working fine.
I just downloaded the Intel CPU tester and I have 1 failure on the CPU Frequency
--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - Start Time: 28/07/2021 08:56:02
----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Pass.
CPU 1 - Math - Pass.
CPU 1 - GPUStressW - Pass.
CPU 1 - CPULoad - Pass.
CPU 1 - CPUFreq - Fail.
IPDT64 Failed
--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - End Time: 28/07/2021 08:59:57
----------------------------------------------
FAIL

 

[rgd1101]

unclear on what the issue is.
it the cpu overheating? not running at base clock?
playing plug-in or battery?