Hi,
my parents have gotten the titled printer for several months now and generally it worked just fine. But as of lately, it stopped to print in colour. And yes, the tanks are all full.
What I have tried:
Nothing worked.
Usually when you open the tray, the print head suppose to move into the center. Instead, it just moves couple of times left and right and then it just remains near the tanks under the cover. There is no lever or anything to remove it.
I have looked up the manual and various sites on howto fix this problem but no success. They all say the same as I described above.
I'm at a loss what the problem is. My guess is that it can't suck the liquid from the tanks as I have noticed a tube was competently empty. But as mentioned, I can't access the print head to see if anything is clocked up.
Thanks for the help.
my parents have gotten the titled printer for several months now and generally it worked just fine. But as of lately, it stopped to print in colour. And yes, the tanks are all full.
What I have tried:
- Installing new drivers.
- cleaned heads through the software.
- Did a deep clean as well.
- Held the stop button for over 11 seconds.
Nothing worked.
Usually when you open the tray, the print head suppose to move into the center. Instead, it just moves couple of times left and right and then it just remains near the tanks under the cover. There is no lever or anything to remove it.
I have looked up the manual and various sites on howto fix this problem but no success. They all say the same as I described above.
I'm at a loss what the problem is. My guess is that it can't suck the liquid from the tanks as I have noticed a tube was competently empty. But as mentioned, I can't access the print head to see if anything is clocked up.
Thanks for the help.