Canon Pixma WS MG3500 Series

[Diva6150]

Printer is working great until I changed from Profile to Landscape. It tells me that it is collecting data but just sets there and doesn't print. What should I do?

 

[Laptop_Nerd]

Hi,

Have you tried to uninstall/reinstall the printer driver?
- First is to open Programs and Features then uninstall the Canon Printer driver.
- Once completely uninstalled, download and install the latest driver.
- Here's the link: http://support-asia.canon-asia.com/contents/ASIA/EN/0100537101.html
- Once the latest driver has been installed, reboot the PC then test it again after the reboot.