[SOLVED] Canon printer loses IP connection after going in to deep sleep ?

[BadMisty]

I have Canon MF216N that is hardwired connected to wireless repeater model Netgear WN3000RP that is wireless connected to TP-Link AX11000. On TP link, ip is assigned as static to both Netgear and the printer. I can ping Netgear with no problem, however printer will not reply to pings and i can't print to it unless i restart the printer. Any idea how to fox this problem ? DHCP on Netgear is off so TP link is doing all the routing.

edit:I should add that even if i take printer out of energy saver(sleep) mode , it will still not reply to pings and network information does list the ip that was assigned to it.

TIA

 

[Ralston18]

Line diagram (edit and correct as necessary):

TP-Link AX11000 (main router) ~~~~ wireless~~~~> Netgear WN3000RP ----Ethernet ----> Canon MF216N

What IP addresses are you using for:

Router/Gateway

Static IP address for the Netgear Repeater

Static IP address for the Canon Printer

On your computer run the following two commands via the Command Prompt:

ipconfig /all

arp -a

Post the results.

 

[BadMisty]

Line diagram (edit and correct as necessary):

TP-Link AX11000 (main router) ~~~~ wireless~~~~> Netgear WN3000RP ----Ethernet ----> Canon MF216N

What IP addresses are you using for:

Router/Gateway

Static IP address for the Netgear Repeater

Static IP address for the Canon Printer

On your computer run the following two commands via the Command Prompt:

ipconfig /all

arp -a

Post the results.

Router is 192.168.1.1(TP Link)
Netgear 192.168.1.124
Canon 192.168.1.150

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : NEMT-SERVER
Primary Dns Suffix . . . . . . . : NEMT.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : NEMT.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TunnelBear Adapter V9
Physical Address. . . . . . . . . : 00-FF-8C-61-91-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Personal Area Network
Physical Address. . . . . . . . . : 00-09-DD-50-7D-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-01-41-43-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : 1C-1B-0D-9F-10-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3895:3628:2ab:b245%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.214(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, October 28, 2021 12:36:20 PM
Lease Expires . . . . . . . . . . : Wednesday, November 3, 2021 11:26:34 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 253500173
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-75-8B-D4-1C-1B-0D-9F-10-20

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4FD0E24C-AA88-4B6E-B557-12FB35BC5AC4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{01414303-B009-4C75-97C3-8212E824E6D8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{02E0DEB8-EC1B-4023-8073-AC7A2C5B18F8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8C61917D-2617-47FC-A318-21D102BAC9E7}:


C:\Users\Administrator>arp -a

Interface: 192.168.1.214 --- 0xd
Internet Address Physical Address Type
192.168.0.233 da-49-2f-5a-5f-06 dynamic
192.168.1.1 40-3f-8c-ff-e0-65 dynamic
192.168.1.4 ec-71-db-31-78-dc dynamic
192.168.1.17 ec-71-db-d7-63-63 dynamic
192.168.1.19 ec-71-db-67-d2-0a dynamic
192.168.1.22 ec-71-db-87-65-34 dynamic
192.168.1.23 ec-71-db-90-aa-e2 dynamic
192.168.1.34 ec-71-db-ab-be-16 dynamic
192.168.1.35 ec-71-db-6b-42-3c dynamic
192.168.1.36 ec-71-db-48-46-d2 dynamic
192.168.1.37 ec-71-db-69-92-b2 dynamic
192.168.1.103 ec-71-db-90-aa-e2 dynamic
192.168.1.107 ec-71-db-ab-be-16 dynamic
192.168.1.110 ec-71-db-d7-63-63 dynamic
192.168.1.117 ec-71-db-31-78-dc dynamic
192.168.1.118 90-a8-22-a8-e4-46 dynamic
192.168.1.123 ec-71-db-67-d2-0a dynamic
192.168.1.124 20-4e-7f-b7-1e-4a dynamic
192.168.1.128 da-49-2f-5a-5f-06 dynamic
192.168.1.138 a0-63-91-b0-77-e8 dynamic
192.168.1.145 64-95-6c-e9-e0-63 dynamic
192.168.1.150 da-49-2f-5a-5f-06 dynamic
192.168.1.151 ec-8a-c4-3e-d8-2c dynamic
192.168.1.153 c6-24-80-9a-8a-1f dynamic
192.168.1.158 6a-b8-ec-30-4a-6f dynamic
192.168.1.166 08-7c-39-48-90-10 dynamic
192.168.1.168 08-7c-39-48-90-10 dynamic
192.168.1.171 ec-71-db-fa-46-43 dynamic
192.168.1.182 44-67-55-04-d0-b5 dynamic
192.168.1.187 00-03-4f-07-05-38 dynamic
192.168.1.194 ec-71-db-87-65-34 dynamic
192.168.1.199 ec-71-db-69-92-b2 dynamic
192.168.1.200 ec-71-db-48-46-d2 dynamic
192.168.1.201 84-e3-42-dd-3d-be dynamic
192.168.1.203 c8-2b-96-48-5b-d6 dynamic
192.168.1.224 b0-95-75-df-ca-ff dynamic
192.168.1.239 ec-71-db-6b-42-3c dynamic
192.168.1.246 24-a1-60-3f-58-f3 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
226.14.28.126 01-00-5e-0e-1c-7e static
226.25.140.46 01-00-5e-19-8c-2e static
226.26.161.81 01-00-5e-1a-a1-51 static
226.27.241.4 01-00-5e-1b-f1-04 static
226.33.224.78 01-00-5e-21-e0-4e static
226.34.46.139 01-00-5e-22-2e-8b static
226.36.105.106 01-00-5e-24-69-6a static
226.38.80.107 01-00-5e-26-50-6b static
226.38.88.81 01-00-5e-26-58-51 static
226.38.98.113 01-00-5e-26-62-71 static
226.39.122.102 01-00-5e-27-7a-66 static
226.40.69.120 01-00-5e-28-45-78 static
226.41.76.103 01-00-5e-29-4c-67 static
228.192.254.169 01-00-5e-40-fe-a9 static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[Ralston18]

How many devices are on the network?

I see:

192.168.1.124 20-4e-7f-b7-1e-4a dynamic

192.168.1.150 da-49-2f-5a-5f-06 dynamic

On the TP-Link router setup the repeater and printer IP addresses as static IP addresses assigned to the repeater and printer via their respective MACs'

Verify the device MACs being used.

 

[BadMisty]

Here is what I see https://ibb.co/KmSrxPS I am not using that asus router at the moment.
edit:I got around 47-50 devices connected to the network at any one time.

 

[gggplaya]

I had the same problem with my mom's Canon printer. Worked fantastic for about 6-7 years, then all of the sudden wouldn't connect to her wifi network anymore once it entered and came out of deep energy saver sleep mode. The only workaround was to turn off energy saver to keep it from going to sleep.

The best way to mitigate this is to set a DHCP reservation for the printer in your router. However, her printer actually loses the wifi password, so it won't even connect.

After much research, it turns out the battery on the circuit board had died and needs to be replaced, but it's some kind of soldered on battery, so you have to replace that whole board. I was like no thanks, just keep it like this mom.

 

[Ralston18]

Per @gggplaya

"The only workaround was to turn off energy saver to keep it from going to sleep. "

Give that a try.

Doubt that the "lost" energy saving would really be all that much. Likely you can find other ways to save energy and offset costs.

 

[BadMisty]

Per @gggplaya

"The only workaround was to turn off energy saver to keep it from going to sleep. "

Give that a try.

Doubt that the "lost" energy saving would really be all that much. Likely you can find other ways to save energy and offset costs.

I think i solved the issue and not sure why i didn't think of it before.

I turned off DHCP on the printer and assigned static ip on the printer itself. It been over a day and it still works fine.