Can't access default gateway

[nate216011]

My default gateway is showing an ipv4 and an ipv6 address. But I can't access either of them.

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-11D5BR1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan1

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : lan1
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I219-V
Physical Address. . . . . . . . . : 2C-4D-54-55-29-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2605:a000:122d:c0b7::a5a(Preferred)
Lease Obtained. . . . . . . . . . : Saturday, November 3, 2018 4:07:45 PM
Lease Expires . . . . . . . . . . : Saturday, November 10, 2018 4:07:44 PM
IPv6 Address. . . . . . . . . . . : 2605:a000:122d:c0b7:70fe:509:897a:569a(Preferred)
Temporary IPv6 Address. . . . . . : 2605:a000:122d:c0b7:a86b:7512:e49f:435c(Preferred)
Link-local IPv6 Address . . . . . : fe80::70fe:509:897a:569a%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.110(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, November 3, 2018 4:06:33 PM
Lease Expires . . . . . . . . . . : Saturday, November 10, 2018 4:06:33 PM
Default Gateway . . . . . . . . . : fe80::1eb0:44ff:fe3c:b047%8
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 86789460
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-6E-F9-C3-2C-4D-54-55-29-A4
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

I've tried to factory reset my modem and router.

 

[Ralston18]

Makes and models: modem/router?

What do you mean by access? Are you trying to get to the admin screens?

Is your network working? Do you have internet access?

What error messages or pop-up windows do you get?

 

[nate216011]

Makes and models: modem/router?

What do you mean by access? Are you trying to get to the admin screens?

Is your network working? Do you have internet access?

What error messages or pop-up windows do you get?

Modem: ARRIS MTA (Model number: TM1602AP2)
Router: Wave 2 (Model number: RAC2V1K)

I'm trying to access the admin page

Yes I have internet

https://gyazo.com/b105113009bf257894d56e7899ae68c1

 

[Ralston18]

The image was helpful.

Who has admin rights via name and password to the router?

You will need that person's assistance to access the router's admin pages.

 

[nate216011]

The image was helpful.

Who has admin rights via name and password to the router?

You will need that person's assistance to access the router's admin pages.

I do. The webpage just won't load.

 

[Ralston18]

What error message do you get? What screen is presented?

 

[nate216011]

What error message do you get? What screen is presented?

What do you mean by what error message do you get? Like what message I get in google when I try to access it or? If it's what screen I get in google it's in the screenshot.

 

[nigelivey]

Clear your browser cache or try a different browser.

 

[Ralston18]

What screen do you get when you attempt to access the router's admin page(s).

If the router's admin login page does not load, what does it do?

Or is it that when you enter in the login name and password - nothing happens....?

User Guide:


https://www.timewarnercable.com/content/dam/residential/pdfs/support/WirelessRouters/Final%20Askey_User%20Manual_20170612%20(1).pdf

See Page 7.

 

[nate216011]

I was able to find a workaround by going to https://192.168.1.1/1.1.11/index.html

 

[Ralston18]

Link does not seem to work: "can't reach this page".....