can't access to my external drive

[santiago68]

Hi, I am desperate. First, I assigned my WD My Passport HD Ultra as a system recovery disk accidentally. So I lost all my documents I had there. I tried to recover all my files using EaseUS Partition Master but that was impossible. So I tried to get back my WD to its natural use and I followed the normal procedure but fat32 changed its capacity to 32GB instead 1T!!. That's why I tried a different way formatting in a ntfs but it was not possible to format my external WD properly according to a window that showed up, but the weird thing is that the format was done at the end.
Now I can't open it, just access with my password but nothing else. As a matter of fact, EaseUS shows my WD without any letter assigned and as unallocated disk, but I doesn't let me do it either.

Looks like is locked. You are my last hope.

 

[Emerald]

does the drive show up in Disk Management?

if so, does it show any partitions/volumes on it?

 

[D_Know_WD]

Hi there santiago68,

That is really unpleasant. 🙁

I would agree with Emerald. You need to go to Disk Management and see how the drive appears over there. Then, you can delete the existing partitions, create new ones and reformat.
Here's how: http://products.wdc.com/support/kb.ashx?id=TMgYPo

If this doesn't work for some reason, you can just write zeros on the drive with WD's DLG tool. This would fill in 0 values in each sector. After that, once again, you can try to partition and forma it.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=7yMfu1

Let us know how this goes,
D_Know_WD

 

[Promomilia]

Method 1:
Run the hardware and devices troubleshooter.

Open Hardware and Devices troubleshooter:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

Method 2:
Check whether the External hard drive is detected within the device manager, follow the steps to chek if it's present or not:
a. Click begin, kind Device Manager within the search box and press Enter.
b. In device manager check for Universal Bus Controllers.
c. below Universal Bus Controllers check whether or not the external hard drive is listed or not.
If the external drive isn't detected in device manager then try and disconnect the external hard drive so reconnect to a special USB port.

Method 3:
Check if the external drive is listed in Disk management. Follow the steps to check if it's gift or not:
a. Click begin, kind diskmgmt.msc within the search box and press Enter.
b. within the list of devices check if the external hard drive is gift or not.
If it's listed within the disk management, then strive renaming the drive letter and check if it helps.
Change, add, or take away a drive letter:
http://windows.microsoft.com/en-US/windows-vista/Change-add-or-remove-a-drive-letter

Hope it helps!