Can't connect blu ray player to internet

[jgar70]

I bought a blu ray player for my dad for Christmas mainly so he could use Netflix without buying a smart tv. I've just got around to installing it for him and can't for the life of me get it connected to the internet (which was the whole point of getting it). The model I have is a Samsung BD-JM51. It does not have wireless capability but clearly says it can be used for certain streaming servies via Ethernet connection.

So I have plugged it directly into his router/modem combo (which is at least a few years old) and keep getting this message saying the mac address has been verified with a green check but the next step says with a red X "IP address, subnet mask, gateway, DNS server" at the bottom It reads "the network configuration (IP) is not valid. Check the network settings and enter a valid value before trying to connect"

I've done all the usual trouble shooting techniques of resetting the router multiple times, trying different Ethernet ports I know work for other things, factory resetting the blu ray player and checking the Ethernet cord is correctly plugged in and not damaged. I've even downloaded the latest firmware on a flash drive and installed it on the blu ray player. If I go to wired network settings it will allow me to enter an IPS manually as well and DNS manually or keep it set to auto. I called Samsung and they said it should be set to auto but this isn't working for me.

If I try to enter something manually what would I even put in? The IP address I find on my pc in msconfig? I know very little of networking so any ideas would help.

 

[Ralston18]

Each device on your network should have its own unique IP address. That address is assigned by the modem/router by one of two means: DHCP or Static.

DHCP means that the device will be provided an IP address upon request but the actual IP will vary with the router's configuration. Static means the device will be given the same IP address all of the time but that IP address must be reserved beforehand.

What make and model is the modem/router? Do you have the User Guide/Manual?

Which port on the modem/router did you use to connect the Blu ray player?

Samsung wants you to use dynamic IP adddressing where the Blu ray player requests and receives it IP address from the modem/router (DHCP)

If you wish to assign a fixed (static) IP address to the Blu ray player then you need to use the Blu ray player's MAC address to reserve an IP address on the modem/router for the Blu ray player. And that reserved (Static) IP addresss should be outside of the availabe range of DHCP addresses allowed/set aside for the router's use.

Sketch out a simple diagram of your network and include all devices. Check all of the device IP address configurations. Every device should have its own IP address (different) and all must be looking to the modem/router (DHCP Server) to get that address. All devices should have the same subnet mask. Most likely 255.255.255.0 but may vary with product.

If you run and post the results of "ipconfig /all" (without quotes) from your computer's command prompt that will provide helpful information about how you should configure the Blu ray player (e.g., Default Gateway, DHCP Server, subnet mask).

Hopefully you have just gotten the network configurations somewhat mixed up. Plus the resets and so forth probably reset things to default values further mixing things up.