Cant disable Norton Auto Protect- am I not in administrative account?

[Astralv]

Hey there

I needed to disable Norton Auto Protect on my new computer to install something an I noted that this function is grayed out. On my other computers it always available. Does it mean I am not on administrative account? When I am installing the program, it does not ask for administrative password, so I should be administrator. What else can it be? Thank you.

 

[dudio]

Log-Out, reboot, Log-In back to Windows and Norton.. any change?
Not too sure. Why are you using Norton?

 

[Astralv]

I noted it earlier, I already restarted computer few times after that. It shows that I am on administrator account, I don't get this.

I been using Norton for 15 years and never had any major issues. Once it had some update that started to mark all my music software as a virus, but then they fixed it. Why switch to something that may or may not be better? Norton won some prizes last year.

 

[dudio]

Best info and ideas I could find, but I imagine you're smart enough to have already seen it. Sorry 🙁

https://community.norton.com/en/forums/why-disable-auto-protect-greyed-out

 

[Astralv]

In the settings under Antivirus, it says, "This settings can not be changed at this time due to pending". What pending? No idea. Guess I will be contacting support... Thank you.

 

[Astralv]

Thank you for the link. I did have Fast Boot enabled in Windows and in BIOS and I disabled it but it did not solve it.

 

[Astralv]

Called support. They told me that this happens some time when Norton removed threat but did not re-initiate itself. But then he did remote session, uninstall and reinstall the Norton and now it works- so far. Thank you for the help. The forum link was helpful- I learned to disable Fast Boot mode. Thanks.