I need some advice on ‘repairing’ my in-laws PC. I’m just trying to the HDD while resetting the OS(win10-32) to factory. The reason for the wipe are also some of the issues keeping from accomplishing this task.
First, I cannot access the start menu in any fashion. It won’t open when I click it, it won’t open with the windows key, also anything within the start menu I am unable to open with shortcuts OR searches. Second I can’t make any changes to the preexisting accounts on the system, even the admin account can’t make changes this includes creating or deleting accounts. Infact the admin account is the only able to be logged into, the only other account just pinwheels I’ve let it pinwheel for 24 hrs before giving up on it. I’m unable to pull up the boot menu at all to start up in safe mode.
I’ve tried using powershell to run a sfc /scannow comes back all good so I ran the command Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} this bring back so red text but essentially tells me its unable to preform this task.
I’ve tried to restore to a previous point in time through but it tells me that its unable to do so after I run the restore..
They have a free version of Norton on the PC but it doesn’t find anything as a threat.
So that’s where I’m at now, not sure what to do now short of buying a new HDD and Windows 10.
First, I cannot access the start menu in any fashion. It won’t open when I click it, it won’t open with the windows key, also anything within the start menu I am unable to open with shortcuts OR searches. Second I can’t make any changes to the preexisting accounts on the system, even the admin account can’t make changes this includes creating or deleting accounts. Infact the admin account is the only able to be logged into, the only other account just pinwheels I’ve let it pinwheel for 24 hrs before giving up on it. I’m unable to pull up the boot menu at all to start up in safe mode.
I’ve tried using powershell to run a sfc /scannow comes back all good so I ran the command Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} this bring back so red text but essentially tells me its unable to preform this task.
I’ve tried to restore to a previous point in time through but it tells me that its unable to do so after I run the restore..
They have a free version of Norton on the PC but it doesn’t find anything as a threat.
So that’s where I’m at now, not sure what to do now short of buying a new HDD and Windows 10.