Can't for the love of god install Brother laserjet printer software

jakemcintyre99

Distinguished
Jan 11, 2012
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I've spent literally the last 5 hours trying to figure this problem out and it's actually blowing my mind to new levels as to how ridiculous this is and I'm by no mean a PC amateur these days

I don't have a cd rom drive so I'm using "Full Driver & Software Package" from here

- http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=dcp9020cdw_eu&os=93

The installation gives you 3 options here :
https://gyazo.com/6e11ad4a4cb733688f779101f9fd5f16

but none of them work for these reasons :
- Local Connection USB just gives me a stupid prompt screen like this
https://gyazo.com/60b5ed688c719e61e7bf0244de742dc9
and the next button will never popup ever.. even after fiddling around with everything. I know A) the cable works as it just come off my old working printer and B) the printer auto installs basic windows drivers for detection..

- Wired Network connection also doesn't work I tried manually using my IP to connect and the other 2 options to locate the printer but failed both times the software actually installs and I can open up the scanner suite etc but the scanner is in permanent offline mode and won't scan anything when I click the button just gives me a similar error to the local connection second error message on the right

- Wireless network connection this is the part that frustrates me the most.. if I try to use this option it just tells me it can't find a printer on the network??!?! I have the printer literally connected to the internet in it's own settings and it printer off a test page for me confirming connection via WPS Pin and I even tried SSID connection which also worked

I've searched online and found 1-2 similar issues with no results just a spam of google search results of brother trouble shooting methods which are absolutely fucking useless


now get your tin foil hats out because as I said earlier the basic window drivers installed so that means A) I can print from windows photo gallery and Microsoft word with the cable connection B) I can also scan through the windows default scan option in devices/printers menu in control panel but that's useless to me as the quality is damn awful and I even had to play around with that a little to even get the scan to go through

So the main issue I'm having is A) Installing the software to get the correct utilities connected to my pc so that B) I can use there scan software like I'm supposed to be able to do

so I'm probably not going to get a reply but if anyone could help me that would be fantastic.. this is killing me rn
 
Solution
It seems very odd that it's own software can't find it. i'm not network guy so i can't help much with this. Like I mentioned, I never even tried their software. If it's the scanner you want to control .... maybe there is other software you could use. Photoshop seems to find the printer and control the scanning settings just fine ... I have many good quality scans using it .... I can remember contemplating scanning and printing out some $100 bills lol.
"Wireless network connection this is the part that frustrates me the most.. if I try to use this option it just tells me it can't find a printer on the network??!?! I have the printer literally connected to the internet in it's own settings and it printer off a test page for me confirming connection via WPS Pin and I even tried SSID connection which also worked."

i use a brother laser jet at home. I'm not too sure (in the above) what you mean by "it just tells me". Is the it .... microsoft word on your computer?

I've never actually installed any software for the printer ... I just connected it to the wifi as you have. Then, when I open word, in any of many devices (even my phone) (or many other programs .... pick print .... select a printer .... there it is as a choice ... i select it and the next thing you know the printer is humming in the basement. But maybe what you are saying is that when you go to select a printer from say ... word ... it is not there?
 
I just went into control panel ...devises and printers. Under the printer section I have 4 Printers: Brother MFC - 9130, Fax, Microsoft print to PDF and Microsoft XPS document writer. IS YOUR PRINTER SHOWING UP HERE? If not, there's a button that says "add a printer". Have you tried this?
 

jakemcintyre99

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Jan 11, 2012
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18,510
https://gyazo.com/acf51412654f1b9fe698d4ee951302a9
https://gyazo.com/45536e37f4caf20f0987713f89f57d46
https://gyazo.com/3a24dd21683c3bd5330c294a001bd367

this is what I'm talking about when it tells me "no devices could be found over the network" when I use the wireless option on the software setup,

I only want the software for the scan options, the scanner without the software is abysmal to use

everything else shows up like it should to a certain degree, some fundamental parts are missing that come with the installation

what I don't understand is my printer has WLAN enabled.. WPS or SSID setup complete (you can reset router options so tested both ways) and is on the network.. I've tested the network using printer programs on the touch screen GUI and it all works so where on earth is this installation software actually searching for the printer? I dont understand how it can't find it.. i even got rid of anti virus and disabled all firewall to no avail
 
It seems very odd that it's own software can't find it. i'm not network guy so i can't help much with this. Like I mentioned, I never even tried their software. If it's the scanner you want to control .... maybe there is other software you could use. Photoshop seems to find the printer and control the scanning settings just fine ... I have many good quality scans using it .... I can remember contemplating scanning and printing out some $100 bills lol.
 
Solution

talinn

Prominent
May 15, 2017
1
0
510
Hi jake,

OMG I am in the completely exact situation with my brother printer. I got the exact same problems you listed and spent over 6 hours so far, so frustrating, I am clueless. Can you please let me know if you found any solution???
Thanks