Question Can't get ethernet to work on new build

[FearlessFife]

I have done a new pc build using MSI mobo, starting with the MSI x570- A Pro, I was able to get it up and running with no issues, except I wasn't getting any light indicators or recognition in Windows that there was a ethernet card. I installed all new drivers and the ethernet still wasn't showing up, so I then put in a ethernet card I had laying around, and that didn't show up in windows and no lights. I switched out ethernet cables just to be safe, still nothing.
At that point I assumed there was an issue with the mobo after several emails back and forth with MSI, since I had just gotten the mobo, I swapped it out with a MSI X570 Gaming Edge Wifi, did a complete new setup with that mobo.....and I am getting the same issue and this mobo has wifi built in that isn't showing up either......really weird!
I am really at a loss here, and would really appreciate any suggestions or ideas, I have been building pcs(not professionally, but as a hobby) for over 20 years, although I don't do rebuilds as much as I used to, due to less gaming.
Everything on this build is brand new, except the power supply and video card, but both are less than 2 years old.
Here is a list of my specs:
Corsair RM650 power supply
Gigabyte GE Force GTX 1050
16 gb Corsair LPX Vengeance
AMD Ryzen 5 3600

Thanks again for any assistance provided and sorry for the long explanation......

 

[rgd1101]

and the router is working?

 

[FearlessFife]

Hey...thanks for the reply, yes the router works both directly through the ethernet cable and wirelessly.

 

[FearlessFife]

An update on the previous post, still unable to get any of my regular ethernet to work, whether built in or via a PCIE card, I tried a completely different power supply, with no different results.
Also, tried a fresh Windows install with no success. I did buy a USB ethernet adapter and that works, since all of my USB ports are working, but still could use some ideas on why I can't get any ethernet ports to work or even show up on my system...….

 

[rgd1101]

did you install utility/tool for the motherboard?
msi gaming lan?