Question cant get fibre on my address

[adast]

Hello all currently i with 16mbs standard broadbad as i had no choice but to choose that and is kinda frustrating because after checking other address the people that live next door they are able to get fibre but not me who do i need to contact about this as
so here is on mine address cant get any fibre not available on my property

and here the second image they are latterly living next to me and they are able to receive fibre

 

[USAFRet]

Did you call the ISP and talk to an actual human?
Websites can be wrong, you know...

 

[punkncat]

Wow, even at that, they must be throttling the heck out of that fibre line. My cable connection is well faster than that on DL. Upload is crud though...

I lived in a county that had run fibre to the curb of (nearly) every home/area in the early 2000's. It was this huge push by one of the county officials who were somehow tied into the provider. When we moved in the plan was that it was to be live within the year. We saw the work ongoing down the highway to get the connection(s) made and everything.
Several years later the only place in the county that had it was the govn't offices and courthouse area. All the rest of the infrastructure was and remains dark even now. Such a waste...
Where I live now we are separated from fibre by one county that is absolutely a dumpster fire since the 96 Olympics. The company hosting the fibre refuses to run through there to get here citing concerns about their infrastructure. I can't blame them.

 

[adast]

Did you call the ISP and talk to an actual human?
Websites can be wrong, you know...

you mean i have to contact hometelecom which i got broadband from them ?

 

[USAFRet]

you mean i have to contact hometelecom which i got broadband from them ?

If your next door neighbor has this service, and the website says you cannot..I would absolutely call and talk to a human.

They may well have a reason. But I would not take the result of a single website as gospel.

 

[adast]

If your next door neighbor has this service, and the website says you cannot..I would absolutely call and talk to a human.

They may well have a reason. But I would not take the result of a single website as gospel.

i am on the webchat so is it better to call over the phone

 

[USAFRet]

i am on the webchat so is it better to call over the phone

Either way, as long as it is an actual human.

 

[adast]

Either way, as long as it is an actual human.

i just checked my isp is talktalk so i was on webchat and this is what they said
Fibre 35 and Fibre 65 broadband is not available right now
Fibre is available in your area, however the speeds available at your address are below the minimum speed we offer for our fibre packages, so we recommend taking one of our unlimited broadband packages.
Est. typical D/L speed 9.1 Mb and 15.4 Mb
Est. typical upload speed range 0.6 Mb and 0.9 Mb
Min. guaranteed speed 5.8 Mb
and i said why my neighbour has fibre and they say
All service providers are allocated a fixed number of Fibre lines. At the moment

 

[USAFRet]

At least now you have actual confirmation.

 

[adast]

At least now you have actual confirmation.

its kinda frustrating i wonder how long will it take for me to wait

 

[adast]

my download speed at steam is 1mbs

 

[USAFRet]

my download speed at steam is 1mbs

Which is actually 8 megabits from for ISP.

Steam is in megabytes, your ISP is megabits.
8:1 ratio.

 

[adast]

Which is actually 8 megabits from for ISP.

Steam is in megabytes, your ISP is megabits.
8:1 ratio.

Is that normal to pay 24 quid a month

 

[USAFRet]

Is that normal to pay 24 quid a month

Prices vary all over the planet.

 

[adast]

Prices vary all over the planet.

So my option right now i need to wait until fibre will be available at my property for gods know how long

 

[bill001g]

Doesn't sound like it is a actual fiber install you generally get much faster rates. What I suspect they are doing is running fiber to a cabenet near the houses and then running DSL over copper phones lines form there. Not sure why they call this fiber, I mean they run fiber to the cable tv distribution nodes also. You are likely just past the limit of the copper cables from the location the fiber terminates in.
They likely will never put in fiber since the cities seem to want money for permits more than they want a company to run more fiber.

 

[adast]

Doesn't sound like it is a actual fiber install you generally get much faster rates. What I suspect they are doing is running fiber to a cabenet near the houses and then running DSL over copper phones lines form there. Not sure why they call this fiber, I mean they run fiber to the cable tv distribution nodes also. You are likely just past the limit of the copper cables from the location the fiber terminates in.
They likely will never put in fiber since the cities seem to want money for permits more than they want a company to run more fiber.

But why my apartment other nearby apartments where I live we have same big building and other people live just behind the building and got fibre

 

[adast]

Doesn't sound like it is a actual fiber install you generally get much faster rates. What I suspect they are doing is running fiber to a cabenet near the houses and then running DSL over copper phones lines form there. Not sure why they call this fiber, I mean they run fiber to the cable tv distribution nodes also. You are likely just past the limit of the copper cables from the location the fiber terminates in.
They likely will never put in fiber since the cities seem to want money for permits more than they want a company to run more fiber.

Same building other people live on the side of the building they got fibre

 

[adast]

Is not my address but I give example like the neigbour address is 20 and mine is 20a and they live littlery by side and they got fibre and is in the same building

 

[USAFRet]

OK...we out here did not know this was in an apartment building.
I sincerely thought it was individual single family houses.

Why is it like this?
That is all up to the ISP, or the building management.

 

[adast]

So the building is big and there are maybe 3or4 or maybe more not sure haven't walked around people living and they all have fibre exept mine address only mine number which I put its says not available and for other people that live in this building they all got it so I'm very confused about it

 

[adast]

I need better speed to download games I can't stand 1mbs download speed while other people in the same building can upgrade to over 70mbs

 

[hang-the-9]

I need better speed to download games I can't stand 1mbs download speed while other people in the same building can upgrade to over 70mbs

You don't need to keep posting about the issue several times, no-one except the people that provide the service can hook it up for you. Look up if other IPSs are available in your area that have lines to your building. If you are in a single apartment building you can check with the IPS why your neighbors in the same building can get the service and you can't. They are the only ones that can do anything for you.

 

[gggplaya]

You need to call and talk to a person. Get them to send a tech out.

The UK has 2 types of Fibre.

1. FTTC - Fiber to the cabinet - where fibre runs from BT's main hub to the cabinet. A server is inside the cabinet and all the resellers have a bandwidth or fiber allotment from BT to run their own ISP service which is a software VM inside the server. This service comes over copper wires to your residence.
2. FTTH - Fiber to the home - Where fiber actually runs all the way to your house, this is optical fiber cable and has great speeds. I doubt you have these lines running to your residence, otherwise your neighbors could get gigabit internet speeds.

But you literally found your own solution.

All service providers are allocated a fixed number of Fibre lines. At the moment

Refer to what I said about FTTC. If TalkTalk is out of bandwidth or fiber line allotments from BT. Then change to another provider whom may have higher speeds available to you.

The below chart explains why you only have 16mbps available. You're on ADSL2 while your neighbors are on fiber to the cabinet:

If TalkTalk is out of fiber channels, then you can try Sky or Plusnet, or BT who actually owns the fiber line. The other option is Virgin media if you have coaxial cable running from the cabinet to your apartment.

 

[adast]

Thanks for the replys I managed to get in contact with openrech telling them why nearby my place they all got fibre except me and I checked the area my isp is talktalk so they said they looking further into this hopefully they will send someone to fix it up