Can't get to the desktop no sign in button.

[Khraix]

So my friend's laptop is kinda having a problem when he opens his laptop there is no sign in button there is only ''ease of access'' ''internet connection'' ''power button'' and ''ctrl+alt+delete'' isn't working
http://imgur.com/a/nW6u2

These are his laptop specs
http://imgur.com/a/nW6u2

Thank you in advance

 

[Colif]

I assume hitting space bar doesn't make it appear?

ON that screen, press power button
before pressing anything else, press shift and click restart
this loads advanced start up
from here we can try startup repair:

choose troubleshoot
choose advanced
choose start up repair - this will scan PC and maybe fix this - will ask for logon info


or safe mode:
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
PC will restart and load safe mode

sometimes just going into safe mode might fix it

try those two first.

 

[Khraix]

[quotemsg=19717923,0,2007449]I assume hitting space bar doesn't make it appear?

ON that screen, press power button
before pressing anything else, press shift and click restart
this loads advanced start up
from here we can try startup repair:

choose troubleshoot
choose advanced
choose start up repair - this will scan PC and maybe fix this - will ask for logon info


or safe mode:
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
PC will restart and load safe mode

sometimes just going into safe mode might fix it

try those two first.[/quotemsg]

There are no troubleshoot options available it just restarts normally

 

[Colif]

If you hold shift down and click restart at same time? OK, we try another way

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

you can use this to get to advanced start up and try the 2 things above
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
this leads to advanced startup

 

[Khraix]

[quotemsg=19718075,0,2007449]If you hold shift down and click restart at same time? OK, we try another way

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

you can use this to get to advanced start up and try the 2 things above
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
this leads to advanced startup[/quotemsg]

He does not have a pc he only uses his laptop.

 

[Colif]

can't you make the installer for him then? He just needs someone with a working PC to make it, it isn't one use only and you can always reformat USB later and use it for something else?

he is kind of stuck otherwise

 

[Khraix]

[quotemsg=19720085,0,2007449]can't you make the installer for him then? He just needs someone with a working PC to make it, it isn't one use only and you can always reformat USB later and use it for something else?

he is kind of stuck otherwise[/quotemsg]

We managed to get a thumb drive with windows 10 but after choosing 'repair this pc' it shows the startup could't fix this pc and no start up options are available

http://imgur.com/a/B3kZU

 

[Colif]

I don't know why the menu isn't there sometimes. Its a pain. Since repair won't repair PC, he might have to do a reset or a fresh install. Both choices require him to reinstall all his programs again.

is there anything on C drive he wants to rescue? try making this on another PC: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

once he has copied everything off laptop he wants to rescue, either do a reset or fresh install

Reset
boot from installer, on 2nd screen after languages, choose repair this pc, not install
choose troubleshoot
choose reset this PC
two options,
keep files and settings - files only include contents of library folders so documents, music, videos, pictures. Settings are logins,
or
Wipe everything - this resets Win 10 to new and removes all his files
Either chocie, PC will restart and reinstall win 10.

Fresh Install
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)