cant insert password and cant shut down ....acer laptop

[haziq_12]

I cant put in my password and i cannot shut down my laptop plzzz help

 

[Laptop_Nerd]

Hi,

Just try and do a hard reset with your laptop, remove the battery and AC adapter then press and hold the power button for 20 seconds then try again. If these will not work do contact Acer for more troubleshooting steps about your password related issue.

http://us.acer.com/ac/en/US/content/service-contact