Can't Install Dell Backup & Recovery

[Eagleshadow]

I noticed that my Dell Backup and Recovery program was not working. I uninstalled it via the Control Panel with plans to reinstall the latest version. I noticed that the tile in the start menu did not uninstall. I attempted to reinstall but the install failed stating that I had to uninstall the older version first. Since I had nothing more to unisntall i am stuck. I have been told to do a clean boot by Dell and see if that helps. That seems like an onerous task based on the instructions. I'm not sure that is the problem anyway. If I had to guess I would say it relates to the tile in the start menu not clearing out. Clicking that tile just gets me a circle of doom until it times out.

This has been resolved.

 

[Eagleshadow]

It seems that Dell will not let you update this app in the conventional way. It must be updated from within the app itself. That solved the problem.