cant login to my modem after installing router help?

[PsychicShadow]

hi i have a problem with my modem im with a belgium isp called orange and my router is a tp link archer c1200

after installing this succesfully i cant login to my modem anymore to check if dhcp is on or off admin admin doesnt work it did in the past noone changed it dont know if it matters but to login to modem i need ip 192.168.0.1 and my router 192.168.1.1

ps. i need to check the dhcp cause my modem and router i think both have it on my familie randomly disconnects from the internet every now and then so i think is a ip conflict between the two

 

[gdmaclew]

Have you checked with your ISP Support?

 

[BadAsAl]

What is the model of modem?

 

[captaincharisma]

are you making sure your logging into the right device? you may be going to the IP address of your router and not your modem

 

[USAFRet]

hi i have a problem with my modem im with a belgium isp called orange and my router is a tp link archer c1200

after installing this succesfully i cant login to my modem anymore to check if dhcp is on or off admin admin doesnt work it did in the past noone changed it dont know if it matters but to login to modem i need ip 192.168.0.1 and my router 192.168.1.1

ps. i need to check the dhcp cause my modem and router i think both have it on my familie randomly disconnects from the internet every now and then so i think is a ip conflict between the two

If your "modem" is handing out multiple IP addresses via DHCP, then it is not simply a "modem", but rather a modem/router.
And having that, and your new router both doing DHCP will probably lead to conflicts, and some people getting kicked off the LAN.
Disable DHCP on one of the devices.

 

[evongugg]

Try 192.168.100.1.

 

[PsychicShadow]

Try 192.168.100.1.

its not the problem that i cant find the modem ip i can see the login screen it just doesnt work with admin admin like it should no one changed the password

 

[PsychicShadow]

hi i have a problem with my modem im with a belgium isp called orange and my router is a tp link archer c1200

after installing this succesfully i cant login to my modem anymore to check if dhcp is on or off admin admin doesnt work it did in the past noone changed it dont know if it matters but to login to modem i need ip 192.168.0.1 and my router 192.168.1.1

ps. i need to check the dhcp cause my modem and router i think both have it on my familie randomly disconnects from the internet every now and then so i think is a ip conflict between the two

If your "modem" is handing out multiple IP addresses via DHCP, then it is not simply a "modem", but rather a modem/router.
And having that, and your new router both doing DHCP will probably lead to conflicts, and some people getting kicked off the LAN.
Disable DHCP on one of the devices.

i know that if i turn off the dhcp on my router no one has internet on wifi

 

[PsychicShadow]

are you making sure your logging into the right device? you may be going to the IP address of your router and not your modem

it says loging into oragne modem on the screen so yea its the right device

 

[PsychicShadow]

Have you checked with your ISP Support?

no how do i do that and why would they need to support it isnt it just plug in and it works after basic setup

 

[PsychicShadow]

What is the model of modem?

idk but his is the login screen and what it looks like https://imgur.com/a/XIMfZj9

 

[BadAsAl]

Not sure why the old credentials are not working.
But having said that, if you want to know if the modem (gateway) has dhcp on (it does) you can turn off dhcp, firewall and upnp on the router, then connect the LAN cable from the modem (gateway) to one of the LAN ports on the router and then restart the router.
Anything connected to the router will then start picking up 192.168.0.XXX IP addresses. You just turned your router into a Wireless Access Point.

 

[USAFRet]

i know that if i turn off the dhcp on my router no one has internet on wifi

Right, because that device is doing DHCP and WiFi.
You need to access the other device, what youa re calling the "modem", and see what that is doing.
You need to connect to it via an ethernet cable.

Log in to the admin screen, and see whats up.

 

[PsychicShadow]

i know that if i turn off the dhcp on my router no one has internet on wifi

Right, because that device is doing DHCP and WiFi.
You need to access the other device, what youa re calling the "modem", and see what that is doing.
You need to connect to it via an ethernet cable.

Log in to the admin screen, and see whats up.

thats the problem i cant login on it it just says that my password is whrong but no one changed it from admin admin

 

[PsychicShadow]

Not sure why the old credentials are not working.
But having said that, if you want to know if the modem (gateway) has dhcp on (it does) you can turn off dhcp, firewall and upnp on the router, then connect the LAN cable from the modem (gateway) to one of the LAN ports on the router and then restart the router.
Anything connected to the router will then start picking up 192.168.0.XXX IP addresses. You just turned your router into a Wireless Access Point.

even if my routes gives 192.168.1.x ips or does that get removed by turning that all off ? also i cant find the upnp thing

I just did this and my phone is connecting fine with wifi but my pc (connected with cable to router) says "ethernet" doesnt have a valid ip config

ok putting on a static ip with 192.168.0.x doesnt work but 192.168.1.x does

Ok another update only my phone works but anyone elses says failed to optain ip i need to plug the ethernet cable in the wan port right?

 

[BadAsAl]

You should have 1 WAN and 4 LAN ports on your router. Put the Ethernet cable from the modem in one of the LAN ports on the router (does not matter which one).

Then any devices already connected to the wireless connection coming from your router should be restarted just so they refresh their network connections.

 

[captaincharisma]

Have you checked with your ISP Support?

no how do i do that and why would they need to support it isnt it just plug in and it works after basic setup

your ISP would not have a simple password like that on your equipment. either you don't remember what the password is or your ISP doesn't allow you to log into the modem to mess with the settings. either way its their equipment so of coarse they would provide support for it.

 

[PsychicShadow]

Have you checked with your ISP Support?

no how do i do that and why would they need to support it isnt it just plug in and it works after basic setup

your ISP would not have a simple password like that on your equipment. either you don't remember what the password is or your ISP doesn't allow you to log into the modem to mess with the settings. either way its their equipment so of coarse they would provide support for it.

i logged ino it before with admin admin but it think i fixed it i turned of dhcp and upnp and firewall on route and reconnected the ethernet on router from wan to lan

 

[PsychicShadow]

You should have 1 WAN and 4 LAN ports on your router. Put the Ethernet cable from the modem in one of the LAN ports on the router (does not matter which one).

Then any devices already connected to the wireless connection coming from your router should be restarted just so they refresh their network connections.

i randomly did this before you replyed and that fixed it thanks for everything im really relieved and my familie isnt cranky at my anymore xD