Can't reset the password to my account

chromycc

Prominent
Jan 16, 2018
8
0
520
2
In short, i have decided to try to log-in to my old account, but i cant remember the password anymore.

I clicked "reset password" and used the e-mail which i registered the account, i got the message "We've just sent you an email to reset your password." but i havent received any email?

How do i know its the right e-mail? I receive weekly news with my account name on it.
 

chromycc

Prominent
Jan 16, 2018
8
0
520
2


I sent them a e-mail (on 16th) but i still havent received a message back
 

Andrew_203

Commendable
Nov 7, 2016
31
0
1,540
1
The same thing was happening to me, I found out the emails were being filtered to my junk/spam folder... Now I am experiencing a different problem - I can get to the password reset screen but when I try it just says "There was an error processing the password reset." ... no matter what I enter :(
 

Johnny5

Community Manager
Staff member
Feb 28, 2016
1,628
35
5,840
13

Hey there, sorry for not getting back to you. Please check your spam folder for our message. If you still haven't gotten it either PM me your e-mail address or issue or send another e-mail to community@tomshardware.com
 

Johnny5

Community Manager
Staff member
Feb 28, 2016
1,628
35
5,840
13

If you like we can resolve this via PM.

Just PM me and I'll take care of the rest ;)
 

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