Hi Everybody,
I switched mobile phones – from Asus Zenfone 2 to Sharp Aquos S3.
I did the following:
1. I had all my WhatsApp chats and media backedup yesterday (June 11th) night – one part through WIFI and the rest on cellular data – because I had to go out.
2. When later in the evening I tried restoring from this backup on the new phone, it prompt me with the messages described below:
A. “Looking for backups. This is taking longer than expected. Check your network connection and wait, or skip.”
then, it starts restoring, it gets stuck at 24% and says:
B. “Unable to restore your chats from this backup. Do you want to restore your chats from an older backup?”
3. At this point I just closed the app (through task manager), uninstalled and reinstalled it several times, all giving the same results.
** Trying to solve the issue, I erased WhtsApp from the previous phone..
Questions - please answer by number so it’s easier to follow up:
1. Any ideas on how to solve it?
2. Should I try downloading WhatsApp and restoring on the previous phone?
3. Have the messages that people sent me throughout the last day received? Should I be able to see them once the problem hopefully gets solved?
I’m sure someone has already asked this question but I couldn’t find the solution..
Thank you in advance!
I switched mobile phones – from Asus Zenfone 2 to Sharp Aquos S3.
I did the following:
1. I had all my WhatsApp chats and media backedup yesterday (June 11th) night – one part through WIFI and the rest on cellular data – because I had to go out.
2. When later in the evening I tried restoring from this backup on the new phone, it prompt me with the messages described below:
A. “Looking for backups. This is taking longer than expected. Check your network connection and wait, or skip.”
then, it starts restoring, it gets stuck at 24% and says:
B. “Unable to restore your chats from this backup. Do you want to restore your chats from an older backup?”
3. At this point I just closed the app (through task manager), uninstalled and reinstalled it several times, all giving the same results.
** Trying to solve the issue, I erased WhtsApp from the previous phone..
Questions - please answer by number so it’s easier to follow up:
1. Any ideas on how to solve it?
2. Should I try downloading WhatsApp and restoring on the previous phone?
3. Have the messages that people sent me throughout the last day received? Should I be able to see them once the problem hopefully gets solved?
I’m sure someone has already asked this question but I couldn’t find the solution..
Thank you in advance!