[SOLVED] Can't see one of two drives

[putumeee]

Hello all, I have two 5 terabyte drives that I got after my father passed.

Both drives are identical however I can only get my computer(windows) to see one of them. I tried looking in Ubuntu as well to see if it had bèen formatted for Linux(As it was for a server, that I think is Linux) however I am at a lost, it is not listed in there either, I know this drive could not be formatted for mac as we do not have any.
Anyone happen to know what I might be able to do to get this guy up and running? I am at a loss. Thanks all!

 

[QwerkyPengwen]

you made sure that both drives are plugged into the motherboard with SATA cables AND both have power cable plugged into them?

If the one drive you can't see is plugged in properly, then do the following in Windows to see if it recognizes a drive being there.
Before doing this, remove the drive that is recognized so that you only have the unrecognized drive installed out of the two.
(assuming that you aren't currently using one of them as the main drive with Windows on it. If you are, then don't remove it.)

Open the start menu and type in the word CMD.
You'll now see command prompt.
Right click and run as administrator.

Once it's running type the following lines and pressing enter key after each line.

Diskpart

List Disk

Here you should see all drives that are connected to the system.

If you see your 5TB drive then this is good and you will proceed with the following lines.

Select Disk # (# being the number of the 5TB disk)

Clean

Create Partition Primary

Select Partition 1

Active

Format Quick FS=NTFS

Once the format is done, it will now be visible and usable in Windows Explorer.

If you don't see it in the list of disks then let us know and we can continue to further troubleshoot the issue.

 

[putumeee]

Sadly I still did not see the drive after Listing the disks sadly.
Yes the drive is plugged in and powered, it does feel like its spinning even if slightly.
Some of the other thigs I have tried is changing the sata cables around and ports that it is in on the mother board.

 

[QwerkyPengwen]

check the BIOS to see if there is a setting in there that is causing it to be disabled.

 

[putumeee]

I have the Asus bios(it sucks) but I have all "supported devices enabled" also under PCH storage configuration I see the SATA mode selection is set you a HCI the other options I have for that IDE and RAID, so I don't know what those are exactly, but there seems to be nothing that should be hilding it back

 

[smorizio]

one thing to be care full off is did he have the drives set up is raid mode if there two of the same drives.

 

[putumeee]

If he did have it to raid, would that solve why I could see one but not the other, as the one I see would be the main? Though when I put that one it it just reads as 5000gb ¯\_(ツ)_/¯