Can't transfer files using hard drive docking station

[Twan__]

Hi there!

I am using a Sharkoon Quickport DUO Docking station, in which you can mount barebone hard drives.

The problem is, that when I try to transfer files from an external hard drive to - for example - my internal hard drives, I get the following error after a few seconds, and the transfer stops:

Could not find this item

This is no longer located in H:\directorypath. Verfify the item's location and try again.

No matter what I try to transfer, after a few seconds I get this error and the external hard drive just disconnects. It also happen when I start a film that's on the external hard drive. After a few seconds / minutes it just stops playing and I get a notifcation that the it can't find the media anymore.

I work as a filmmaker, and I need to backup hundreds of gigabytes every week to external hard drives. It is very frustrating that I cannot move any files right now.

Does someone have the solution? USB hard drives work fine, it is just that I have troubles using the Sharkoon Quickport DUO docking station. Though I wouldn't really conclude that the docking station is broken, since it sees my hard drives just fine.

Help would be much appreciated!

 

[basroil]

Your bay IS broken, though most likely just the PSU and not the whole thing. Use another 12V 2A PSU and it should work. I personally had two of these types of devices (from different companies mind you) die on me and now I just use internal mounts because of how often those things die and take files with them (up at 7 HDD and 1 SSD now... had to buy a PCIe SATA expansion just to connect them all )

 

[GZIsaacs]

Accoring to their site you may have to update the firmware (http://en.sharkoon.com/product/1686/10066#faq).

 

[Twan__]

Accoring to their site you may have to update the firmware (http://en.sharkoon.com/product/1686/10066#faq).

Thank you. I did not see that. Now the search starts to where their firmware update is located. It is not in the downloads-section, and not on the homepage either! Just sent them an e-mail asking where to find it.

 

[Twan__]

Your bay IS broken, though most likely just the PSU and not the whole thing. Use another 12V 2A PSU and it should work. I personally had two of these types of devices (from different companies mind you) die on me and now I just use internal mounts because of how often those things die and take files with them (up at 7 HDD and 1 SSD now... had to buy a PCIe SATA expansion just to connect them all )

That is interesting, I haven't thought of that being the possible cause. I will try a firmware update first, and if that doesn't work I will see if I can find a similair power supply!

So what is it that you're using right now exactly? I also don't find these docking stations not really reliable..

 

[GZIsaacs]

No problem, hope they get back to you quickly!

 

[apencool]

is your problem solved? n how is it? cuz i got the same problem
but if in usb 2.0 port my sharkoon doing jut fine no problem at all
it just happen in usb 3.0 port ..
i'm using win 10 64 bit btw