[SOLVED] Can't update iCUE ?

[babbonatale]

I have a huge problem, I find no solution anywhere, when I try to update icue, the update never goes through and it gives "error 1".
I searched on the corsair site but I see that they are very available in fact they never give answer.
However, if I try to update the firmware of the ram, the update works, wtf?!

When I do not update for too long icue, it happens that the PC literally goes crazy, yesterday gave me a BSOD, slows down on many operations sometimes forces me to restart everything because windows stops responding and does not let me open the task manager, the only way I can update icue is to uninstall and reinstall with the new version, What the heck is that?
Now I leave you my build specs, maybe there is something incompatible:

I5-9400f
Vegenace 8gb ddr4 x2
Rog Strix b365f
tx650w
Barracuda HDD 1TB
Gigabyte rtx2060 6GB

 

[Ralston18]

Look in Reliability History and Event Viewer. Any errors codes, warnings, or even informational events being captured when the problems occur?

Especially any entries that mention or refer to iCUE?

In any case:

Completely uninstall and otherwise remove iCUE.

Determine if your PC stabilizes and performs/works as normal.

If not then use "sfc /scannow" and "dism" to find and fix corrupted Windows files.

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

How to use DISM command tool to repair Windows 10 image | Windows Central

First objective is to get the PC back to working normally.

 

[babbonatale]

oh, so do you think there is a problem in windows right?
without icue runs well, no problem

 

[Ralston18]

Not necessarily a Windows problem.

However, I like to eliminate the possibility of corrupted files.

The corrupted files could be in Windows and/or iCue.

One could be corrupting the other.

If Windows runs well without iCue then well and good. Allow a couple days to be sure.

Reinstall iCUE with an up-to-date version. Manually download, install, and reconfigure as applicable. No third party tools or utilities.

Hopefully all will be well and iCue will again update without error.

Otherwise FYI:

https://forum.corsair.com/forums/topic/171071-413226-update-stuck/

https://forum.corsair.com/forums/topic/171181-cant-install-icue-anymore/