can't update windows successfully (often)

[antihelmlemon]

I have a HP EliteBook 8470p. A LOT of my windows upgrades fail. I've downloaded the microsoft helper software and still nothing. The current fall update, I've tried three times. Each taking aroun 16 hours and freezing on a blue screen that tells me I am 52% complete.

I'm wondering if previous failed updates led to others and the cycle is continuing...anything I can do to remedy this?? here are my stats:


OS Name Microsoft Windows 10 Pro
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Hewlett-Packard
System Model HP EliteBook 8470p
System Type x64-based PC
System SKU D3L44UC#ABA
Processor Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz, 2801 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68ICF Ver. F.43, 7/16/2013
SMBIOS Version 2.7
Embedded Controller Version 66.54
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 9.01 GB
Total Virtual Memory 13.7 GB
Available Virtual Memory 10.5 GB
Page File Space 1.81 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

[Colif]

At least you on a reasonably new version of win 10, its only 8 months old.

Have you tried the Windows 10 media creation tool and use it to make a win 10 installer on USB - it saves downloading the updates multiple times

Once USB made, put it in PC and find it in file explorer, and run setup as it should offer to update current PC

If it still falls over, knowing what BSOD you are getting might help us

You might need to do a clean install to get past the problem. So backup everything on PC you cannot afford to lose, Boot from the USB installer and follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

 

[antihelmlemon]

sorry for the late reply. I was having problems with receiving notifications through email and didn't realize that somebody responded.

I have not tried the USB creation tool, but after going to the link, it looks awfully complicated and involved for a clean wipe. Is there some reason that is better than just saving the files I need on a separate drive and wiping everything clean?

 

[Colif]

If you wipe PC you will need a new installer anyway, that is what the media creation tool does. It has 3 functions, Update current PC, or Create a Win 10 Installer on USB, or it creates an ISO and then burns the installer onto DVD.

I stated in last paragraph that copying everything onto another drive and reinstalling win 10 is likely your best choice.

 

[antihelmlemon]

even though I didn't do this, I was about to. I got another notification that I should update and it might be critical if I didn't to the security of my computer. I figured it wouldn't go through, but it actually did and updated successfully. I wonder if others were having the same problem and they changed something in the update? anyway thanks for all of the suggestions. hopefully it will help someone else out there.