Card making my computer not boot

Ozisike

Commendable
Mar 6, 2016
3
0
1,510
Hello I've been having issues with my card so i contacted the people who made the card, Told them whats wrong with it and they gave me a couple of files to try and fix the issue (Winflash,2 x5z files) I installed one of the x5z files and my computer froze, I tried turning on my computer and nothing, got a error, Looked up the error and it says "Installation of the PCH runtime services". When i put in another card the computer boots, any ideas?
ALSO what does this mean? DO i return the card with the box or put it in a bubble bag? the cards pretty big :/
"Return bare product only. DO NOT return any packing material and accessories such as: color box, cables, CD driver and owner's manuals. Using a bubble bag to protect the product is recommended. Please fulfilled the return box with packing peanuts; recommend using security sealing tape to seal the box. "