- Jul 22, 2024
- 4
- 0
- 10
Hi,
so, I did a clean install because I regularly do that to keep things fresh and clean.
And I've decided to try their PC Repair and their Drivers Updater.
So I've run the scan in PC Repair and it found some things which I supposedly needed to "fix".
A few of them seemed reasonable so I approved.
Contrarily to other similar software there was no offer to create a System Restore point, nor any kind of backup file.
It just corrected those things and period.
I also found some drivers which apparently needed to be updated.
Soon after the system started becoming sluggish, the Bluetooth (which had always worked perfectly with the same exact drivers and everything) didn't connect any new devices, and some things got stuck, like frozen.
I rolled back the drivers and restarted but it was the same.
So I went to PC Repair to undo those changes, and I was surprised to find no way of doing that.
There wasn't even a record of what I had changed! The program doesn't show it in the UI and doesn't create a log about it anywhere.
So I used the contact form and I got an automatic reply "We received your call back request. Unfortunately, phone support is only available in English.
Please use the chat for support in other languages".
Now, first of all I didn't request any call back and the program didn't mention anything about it either, it was just a contact form where I had to give my email address and say what was my problem.
So this was already weird.
Also, the program was in English, I wrote in English, my Windows is in English.
Anyway I clicked on the link for the chat.
First thing, I am requested to give the email registered with my purchase.
Again weird, I'm using the free version and there was no mention of support for paying customers. Anyway I give the same email of before.
Somebody answers immediately.
I tell him what happened and ask him to tell me where's the undo function or the log of the changes made.
He answers that I had to buy the software to get assistance to have "this issue" solved.
As a seller myself I immediately understood what was going on, and why they even organized this fake email support offer, to direct people to a live call or at least a live chat to increase the chances to pick a fool who would actually buy their coarsesheet...
I said that I don't want to pay to get assistance for an issue created by their software. I just want to know where tf is this undo function if there is one, or the log with the changes so I can investigate how to revert them by myself if they must be so absurd about it.
He refused to give any assistance unless I paid.
It was completely irrelevant for them that the problem started with their software, and that it is their fault for not even organizing a restore point or something.
It was like talking to a crazy stubborn seller with questionable ethics, who just wanted to sell me something.
I ended having to do a clean install again.
Somehow I was lucky, as it happened right after the clean install and I still had all my personal things backed up.
It was "just" a COLOSSAL waste of time.
But if it had happened in any other moment, it would have been very problematic.
Now, I discovered that Malwarebytes classifies their softwares as "PUP" of the "Scareware" category and explains that these people systematically create situations to make you feel that you have some issue and need their help, to sell you something.
And fock, that's so exactly my experience!
It's really true! If only I had known sooner.
So, do NOT use their software!
Not even for free!
Very problematic products and highly questionable policies.
I so much want to just say "scam".
But whatever.
Don't say I didn't warn you!
Edit:
I forgot to say, at some point I grew frustrated and I told him I'll post screenshots of our chat to show how they "do business".
I got immediately disconnected!
I logged again, the previous chat was gone, and he said I was the one who disconnected.
Unbelievable... So shameless.
so, I did a clean install because I regularly do that to keep things fresh and clean.
And I've decided to try their PC Repair and their Drivers Updater.
So I've run the scan in PC Repair and it found some things which I supposedly needed to "fix".
A few of them seemed reasonable so I approved.
Contrarily to other similar software there was no offer to create a System Restore point, nor any kind of backup file.
It just corrected those things and period.
I also found some drivers which apparently needed to be updated.
Soon after the system started becoming sluggish, the Bluetooth (which had always worked perfectly with the same exact drivers and everything) didn't connect any new devices, and some things got stuck, like frozen.
I rolled back the drivers and restarted but it was the same.
So I went to PC Repair to undo those changes, and I was surprised to find no way of doing that.
There wasn't even a record of what I had changed! The program doesn't show it in the UI and doesn't create a log about it anywhere.
So I used the contact form and I got an automatic reply "We received your call back request. Unfortunately, phone support is only available in English.
Please use the chat for support in other languages".
Now, first of all I didn't request any call back and the program didn't mention anything about it either, it was just a contact form where I had to give my email address and say what was my problem.
So this was already weird.
Also, the program was in English, I wrote in English, my Windows is in English.
Anyway I clicked on the link for the chat.
First thing, I am requested to give the email registered with my purchase.
Again weird, I'm using the free version and there was no mention of support for paying customers. Anyway I give the same email of before.
Somebody answers immediately.
I tell him what happened and ask him to tell me where's the undo function or the log of the changes made.
He answers that I had to buy the software to get assistance to have "this issue" solved.
As a seller myself I immediately understood what was going on, and why they even organized this fake email support offer, to direct people to a live call or at least a live chat to increase the chances to pick a fool who would actually buy their coarsesheet...
I said that I don't want to pay to get assistance for an issue created by their software. I just want to know where tf is this undo function if there is one, or the log with the changes so I can investigate how to revert them by myself if they must be so absurd about it.
He refused to give any assistance unless I paid.
It was completely irrelevant for them that the problem started with their software, and that it is their fault for not even organizing a restore point or something.
It was like talking to a crazy stubborn seller with questionable ethics, who just wanted to sell me something.
I ended having to do a clean install again.
Somehow I was lucky, as it happened right after the clean install and I still had all my personal things backed up.
It was "just" a COLOSSAL waste of time.
But if it had happened in any other moment, it would have been very problematic.
Now, I discovered that Malwarebytes classifies their softwares as "PUP" of the "Scareware" category and explains that these people systematically create situations to make you feel that you have some issue and need their help, to sell you something.
And fock, that's so exactly my experience!
It's really true! If only I had known sooner.
So, do NOT use their software!
Not even for free!
Very problematic products and highly questionable policies.
I so much want to just say "scam".
But whatever.
Don't say I didn't warn you!
Edit:
I forgot to say, at some point I grew frustrated and I told him I'll post screenshots of our chat to show how they "do business".
I got immediately disconnected!
I logged again, the previous chat was gone, and he said I was the one who disconnected.
Unbelievable... So shameless.
Last edited:
Facebook
Twitter
Instagram