Question Case RGB is not working

Dec 26, 2019
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Hi,

This problem happened recently, my PC started to shutdown when i play games so i had to monitor all the components temps and everything looked find to me, i unplugged the PSU cables and reseating them again and that solved my problem with PC shutdown while playing games, the issue now the case RGB is not working, i have checked the RGB SATA power if it's connected or not, and it's connected, i tried different SATA connector and PC won't even start unless i unplugge the RGB SATA or put it back to its original connector, in the link below you can see in a video that RGB starts for a second and it turn off. i don't know where is the problem PSU or case!

https://drive.google.com/open?id=1ZQ-fyyQRfUBek6ymbdM1-70pxLtTpk71

My PC specs:

CPU: AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor
CPU Cooler: NZXT Kraken X62 Liquid CPU Cooler
Motherboard: MSI MEG X570 ACE
GPU: Geforce RTX 2080 Ti MSI Gaming X Trio
Memory: G.Skill Trident Z RGB 32 GB (4 x 8 GB) DDR4-3600 Memory
PSU: Corsair HX1000i (5 years old)
Case: Phanteks Evolv X
 

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