Cashing application on win 7 x64

[sagarg]

Hi All,

I have a .Net 1.1 application running on Win 7 (64 bit) and Internet Explorer 8. This application uses MSHTML editor control for editing and viewing HTML documents.

Application is crashing (very frequently) when HTML editor is loaded for first time by the application. When I restart my application and load HTML editor again, it generally works fine. I never faced this issue with WinXP.

Error details in Windows Error Report file are given below. Please also let me know how such an issue can be debugged if it only happens at customer end.

ReportType=2
Consent=1
ReportIdentifier=1b1a39c8-2109-11e0-b55e-002268e8e3b5
IntegratorReportIdentifier=1b1a39c7-2109-11e0-b55e-002268e8e3b5
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=MRSware.exe
Sig[1].Name=Application Version
Sig[1].Value=2.9.0.2
Sig[2].Name=Application Timestamp
Sig[2].Value=4bfac3ab
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_c93f
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7600.16385
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a5bdb3b
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=000cdcbb
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=c93f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=c93fb4d58cdb34100a1a9c72f44cd969
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=e25f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=e25f7698822f8689796ffcc1c21e9713

Any help would be greatly appreciated.

Sandeep Garg

 

[treefrog07]

Have you downloaded and installed the security updates recently? If not, try that first.

 

[WR2]

Have you tested the application on Win7 32bit?