Cd is not showing on laptop

gurdeep johal

Honorable
Mar 25, 2012
1
0
10,510
hi my toshiba laptop satellite p775-s7215 is not showing cd and dvd device manager showw..............A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
 

Thornyjohny

Distinguished
Dec 23, 2011
194
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18,710
Did you get a set of CDs containing drivers with your laptop when you bought it? If you did, then the driver for the DVD drive should be there. Try reinstalling it.
If you don't have the drivers, try searching the internet for them, or go to the dealer you bought the laptop from.

This same thing happened to me, the dealers forgot to install the drivers for my laptop's WiFi, and it wasn't being detected.
 

Rancid504

Distinguished
Jul 23, 2010
41
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18,540
Most likely caused by filters in the registry.

Go to start then run then type regedit

go to this key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

delete the upper and lower filters.

restart the machine.

Here is a Microsoft article with more indepth instructions: http://support.microsoft.com/kb/929461

Hope that helps.