CD ROM not working on HP Pavilion zv5000

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Archived from groups: comp.sys.hp.hardware (More info?)

The CD ROM drive hasn't worked on this almost since it was new in
March. The DVD part does read though. I can see it trying to read the
CD but after that nothing happens, it just keeps spinning. I have
uninstalled and reinstalled the drivers, played with the BIOS per HP
"technical support". They will not honor their warranty by giving me a
new drive that they said I needed unless I give them a credit card
number, which I refuse to do on principle. I was hoping against hope I
could get help from someone before I end up having to do just that.
Thanks in advance!
 
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Archived from groups: comp.sys.hp.hardware (More info?)

Yes, that's what I thought also, just wanted confimation from the big
dogs, and as to them sending me a new drive I had also thought that
even though they want me to install it myself that it would invalidate
my warranty. Thanks so much for your help!!
 
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Archived from groups: comp.sys.hp.hardware (More info?)

On the seventh day, Paula wrote...

> The CD ROM drive hasn't worked on this almost since it was new in
> March. The DVD part does read though. I can see it trying to read the
> CD but after that nothing happens, it just keeps spinning. I have
> uninstalled and reinstalled the drivers, played with the BIOS per HP
> "technical support". They will not honor their warranty by giving me a
> new drive that they said I needed unless I give them a credit card
> number, which I refuse to do on principle. I was hoping against hope I
> could get help from someone before I end up having to do just that.

well, I would try whether the system boots from a CD such as a knoppix
based live linux CD. That would rule out the possibility that your software
and/or drivers are causing your troubles. However, if that doesn't work, it
may be a defective drive.

As to your warranty: I can understand you don't want your credit card
information disclosed, however, if you think your drive is defective and
you have even contacted technical support which couldn't help, I bet you
don't have to pay anything. But other than that or buying a new drive
yourself I don't know of a way to get a warranty replacement. Of course,
the latter may or may not invalidate warranty for the PC as whole.

HTH

--
mit freundlichen Grüßen/with kind regards
Christian Dürrhauer, Institute of Geography, FU Berlin

You carry the fate of us all little one. - Boromir
 
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Archived from groups: comp.sys.hp.hardware (More info?)

Yes, it is customary, however my reasons for being loath to do so are
not the usual ones, thanks for the input though
 
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Archived from groups: comp.sys.hp.hardware (More info?)

In the computer industry, it is definitely customary when replacing hardware
under warranty for manufacturers to request a credit card number for security
prior to sending out a replacement part. When you return the failed part within
the specified time period (usually 30 days), they are supposed to remove the
credit card info from their records. Of course, if you do not return the failed
part, your credit card gets charged, typically a large amount. This gives you
incentive to return the failed part promptly.

I have followed this sort of procedure doing replacements under warranty for
clients, getting replacements from drive manufacturers like WD and Seagate and
spare boards and other items from Dell and IBM... Ben Myers

On 18 Aug 2005 06:40:02 -0700, "Paula" <PMCollins@gmail.com> wrote:

>Yes, that's what I thought also, just wanted confimation from the big
>dogs, and as to them sending me a new drive I had also thought that
>even though they want me to install it myself that it would invalidate
>my warranty. Thanks so much for your help!!
>