Centurylink Slow Speeds

[OpTic_G1BBY]

I have century link for my isp and it is supposed to be a 10mbps download and a .75mbps upload it was working fine before i would get about 11-12 ping to the nearest server on speed test and i would get around 10.25-11.5mbps and upload would be around .6mbps but here recently i have noticed my teamspeak ping to be very inconstant and very high it will bounce from 200-999 and it always before this started happening was a 15-25 ping when i go do speed test i get around either a 60-200 ping and .6 down to 6 down it varies i can do test back to back to back and never once will the numbers be in the same ballpark. Well then i went into my router settings and disabled wireless so only wired connections have access and what do you know ping is near back to normal still a little higher than it should at around 18-40 in teamspeak and on speed test around 32-65 ping and my download speed is at the highest it has been before at 11.25-11.5. so my question is is there something wrong with my router/modem or is it in the network itself and need to be worked out by century link because they told me all speeds are normal and everything is fine well they aren't. So any help will be appreciated and hopefully the issue can be resolved. Thanks for your time.

 

[Darkbreeze]

Wireless being enabled should have absolutely no effect on wired ping times. Unless somebody is leaching bandwidth due to an unsecured connection, having it enabled shouldn't affect anything else for that matter. It may be that you are comparing pings that were taken at different peak times, when demand was not the same on the CO. I'd probably start by running the modem through a power cycle by unplugging it and then plugging it back in, waiting for it to resync and then see what shakes out after that.

Make sure you have the latest Ethernet drivers installed for your network adapter and if none of that is helpful then you need to request Century link send a tech out to shoot signal back to the CO to diagnose any problems that might be on their end. They almost never admit to their being a problem on the first call, but if you insist there is and request a tech come test the line, they pretty much are required to verify the line is uncompromised.

 

[OpTic_G1BBY]

Everything is up to date as well as all test are run at the same time like i will run 5 test with wireless on and tehn 5 test with it off and i see a jarastic improvement, as far as i can tell nobody is stealing data on my routers/modems device table. Centurylink came out to have a look and said everything is fne and left.

 

[Darkbreeze]

Ok, so I've asked one of our other moderators who has much more IT and networking experience than I do to lend a hand and pitch some ideas here. Hopefully he'll be more help than I can at the moment.

 

[USAFRet]

Everything is up to date as well as all test are run at the same time like i will run 5 test with wireless on and tehn 5 test with it off and i see a jarastic improvement, as far as i can tell nobody is stealing data on my routers/modems device table. Centurylink came out to have a look and said everything is fne and left.

Open a command prompt, and run tracert to www.google.com

You'll see something like this:

The first line is between your PC and the router. Should be <1ms.
After that, it starts talking to the ISP, and then eventually google.
This may help localize where the issue might be.