Question Certain games freeze my pc for ten or so seconds, until it recovers.

Adamo265

Distinguished
Apr 21, 2015
48
1
18,545
Edit: Turned out the 1080TI was faulty, put in an old card until my new one arrived and now everything is fine, got a full refund on the return too.

This is a relatively new issue I've had, didn't used to happen and I'll preface this by saying I did a mem test and got 0 errors across all four tests, I've tried sfc /scannow which found some issues, but claimed to fix them, I've tried updating my drivers (But not tried a clean install yet) and I can't see anything about this particular problem on here. Also my PC is not overheated, I've checked.

When I play certain games for 30 + minutes, my PC will freeze. On Monster Hunter: World it freezes for about 10 seconds, audio stops playing and Discord stops too. It then comes back and says something along the lines of "Graphics Driver Error". A similar thing happened two days ago on No Man's Sky which caused the game to crash when my PC 'unpaused' itself, and Warframe froze my PC for the sameish amount of time before it unfroze, oddly enough however the game continued running just fine after the crash.

I7 7700k,
GTX 1080TI,
16GB DDR4 RAM,
Corsair CX 750m,
An old version of windows because it won't update (Always reverts the changes and Microsoft support have been no help here).

At this point I'm stumped, it's really becoming a pain and I'm not sure what the cause is, or how to fix it. Any suggestions?
 
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Ralston18

Titan
Moderator
Windows has some built in tools that may help discover the problem.

You can look in Reliability History and Event Viewer for error codes, warnings, and even information events that precede or correspond with the freezes.

You can use Task Manager or Resource Monitor to observe system performance while gaming to discover some bottleneck or conflict leading to the freezes.

How old is that Corsair PSU?
 

Adamo265

Distinguished
Apr 21, 2015
48
1
18,545
Windows has some built in tools that may help discover the problem.

You can look in Reliability History and Event Viewer for error codes, warnings, and even information events that precede or correspond with the freezes.

You can use Task Manager or Resource Monitor to observe system performance while gaming to discover some bottleneck or conflict leading to the freezes.

How old is that Corsair PSU?
The PSU is at LEAST 4 years old, task manager and resource manager show nothing unusual, nothing ever exceeds 60% usage including the GPU and Event Viewer shows a lot of errors constantly, and they all look like this:

"svchost (6244,D,46) SRUJet: A bad page link (error -327) has been detected in a B-Tree (ObjectId: 14, PgnoRoot: 63) of database C:\WINDOWS\system32\SRU\SRUDB.dat (2150 => 2151, 0)."

and when the PC freezes specifically I get this:
"
The program ShellExperienceHost.exe version 10.0.17134.1130 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3c30
Start Time: 01d5be2a8653bde5
Termination Time: 4294967295
Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Report Id: 2483a80e-3930-48ca-bfb6-a3e71631db79
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.17134.112_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App"

I get a different error in Reliability History:
"
Source
Windows

Summary
Hardware error

Date
‎29/‎12/‎2019 11:40

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff920c91a514a0
Parameter 2: fffff80862884858
Parameter 3: 0
Parameter 4: 3070
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.121
Locale ID: 2057

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal
Server information: 9c410351-0ff3-49c8-859d-178b75c4c283

"
 
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