My sister has been having problems with her laptop for a few weeks now, there's been a bunch of odd things happening that didn't quite make sense. Certain programs would take minutes to complete simple tasks, certain websites wouldn't load at all, certain programs wouldn't work properly, her printer wouldn't work at all, she bought a new printer and that had a lot of issues as well.
She is an accountant and is in the middle of tax season so she was hoping to hold off troubleshooting until she was done tax returns but it got to the point that she couldn't use her laptop as it was.
Her problems seemed like malware to me but I scanned a few times and nothing was ever found.
She wanted to upgrade anyways so I told her instead of wasting so much time trying to fix it as is, let's just install the new ssd and have a fresh installation of windows 10 to work with.
So last night I installed the new ssd and windows and a bunch of the software she needs. I installed all of the windows updates and her laptop was working fine.
This afternoon I brought it to her place and everything seems to be working except for a few websites. About a week ago, by changing her dns values it made the websites she needed work so I tried that again today but it didn't help. Duckduckgo will not load but google will and there are two websites she needs that simply won't load no matter what.
There are no problems accessing any of those sites from her phone when it's connected to the same WiFi. So to confirm my theory that it's something to do with her wireless adapter, I hooked up her phone and turned on tethering and all of those websites worked fine when not connected to wifi. So she has a workaround now to get her through tax season but this will need to get fixed properly.
I'm all out if ideas, I tried changing the DNS in the router configuration, I did it in the chrome settings and I did it in the wireless adapter settings. I tried flushing the DNS.
Does anyone have any suggestions? I can't for the life of me think of what else to try.
She is an accountant and is in the middle of tax season so she was hoping to hold off troubleshooting until she was done tax returns but it got to the point that she couldn't use her laptop as it was.
Her problems seemed like malware to me but I scanned a few times and nothing was ever found.
She wanted to upgrade anyways so I told her instead of wasting so much time trying to fix it as is, let's just install the new ssd and have a fresh installation of windows 10 to work with.
So last night I installed the new ssd and windows and a bunch of the software she needs. I installed all of the windows updates and her laptop was working fine.
This afternoon I brought it to her place and everything seems to be working except for a few websites. About a week ago, by changing her dns values it made the websites she needed work so I tried that again today but it didn't help. Duckduckgo will not load but google will and there are two websites she needs that simply won't load no matter what.
There are no problems accessing any of those sites from her phone when it's connected to the same WiFi. So to confirm my theory that it's something to do with her wireless adapter, I hooked up her phone and turned on tethering and all of those websites worked fine when not connected to wifi. So she has a workaround now to get her through tax season but this will need to get fixed properly.
I'm all out if ideas, I tried changing the DNS in the router configuration, I did it in the chrome settings and I did it in the wireless adapter settings. I tried flushing the DNS.
Does anyone have any suggestions? I can't for the life of me think of what else to try.