Chrome crash, hard restart, now chrome freezes often

chowdhury1000

Prominent
Jan 29, 2018
1
0
510
Hello,
So yesterday was watching YouTube on chrome while checking some email, when suddenly my computer froze and crashed. Then the message blue screen came up saying it would gather an error report and restart but after around 10 min it was still 0% so I hard shutdown. Restarted my laptop and went back to chrome but saw chrome constantly froze, was slow, and pretty much slowed down my computer. Tried other browsers like Firefox but they had the same issue. How am I able to resolve this issue, it is immensely frustrating.
HP Envy laptop
6 gb ram
I5
Intel HD 5500
 
Solution
What operating system are you running?

If your able to, download "whocrashed" @ http://www.resplendence.com/downloads = under crash analysis tools.

You can use this to read up on the error report if your not familiar with using event viewer to read under Windows Logs/System to show the events that are critical or important errors that may have caused the crash. The information have provided is not enough to sufficiently diagnose what is causing this.
What operating system are you running?

If your able to, download "whocrashed" @ http://www.resplendence.com/downloads = under crash analysis tools.

You can use this to read up on the error report if your not familiar with using event viewer to read under Windows Logs/System to show the events that are critical or important errors that may have caused the crash. The information have provided is not enough to sufficiently diagnose what is causing this.
 
Solution