I am fixing a computer that was in an automatic repair loop. I was not able to refresh, reset, or system restore the computer because it displayed messages such as having a locked hard drive or to use system restore you must specify which windows installation to restore windows 8. I got an iso file online and now I can't do a clean install since I do now have the product key due to the fact that it is a computer bought from the store. How do I go about this? I am able to go in the bios, and the repair menu of windows 8 and that's as far as I can go. I can't enter safe mode either.