Question Clean Windows 10 install only boots in safe mood and regularly crashes

[louis_A_man]

I was trying to solve an audio problem describe here and have now uncovered a more serious, potentially related issue: https://forums.tomshardware.com/thr...puts-using-all-drivers.3833135/#post-23176293.

In order to solve the audio problem I opened up the PC, cleaned it, checked all the connection, and unplugged an unused SATA SSD. After turning it back on the PC would no longer boot normally and only boots in safe mode. After deciding a couldn't solve the issue in safe mode I decided to do a reset, and then a clean install (also disconnecting the 1TB NVME SSD I use for game storage), and the issue is still there. After installing windows I can get into Windows normally once but never again, only in safe mode. Also, the PC crashes regularly, which means I can't do any thorough checks in that first instance - it always crashes before I finish installing the basic drivers for my motherboard and GPU. Sometimes it even crashes in the Startup repair troubleshooting menu. The crash behaviour is that the screen goes black and sometimes the PC will restart and sometimes it just freezes.

So it must be hardware issue but I don't know what's causing it.

The system:

motherboard: gigabyte aorus x570 pro wifi ITX
cpu: amd ryzen 5800X
gpu: k2fa RTX 3070
ram: 32GB (2 xc 16GB) DDR4 corsair CL16 RAM
psu: Lian Li SP750 80 gold SFX
ssd: WD black SN750 500GB

 

[zinkles]

Since you can boot into safe mode, use windows Event Viewer in Safe Mode to identify what caused those crashes. It should have recorded the previous instances, so try this and tell me what the Event Viewer says. (a photo would be great [check the most recent events, thats what i need to see])

 

[Ralston18]

Event Viewer and Reliability History/Monitor.

The latter being much more end user friendly.

Event Vewer requires more time and effort. To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

This motherboard?

https://download.gigabyte.com/FileL...1002_e.pdf?v=23cfc4576c7861ec51ce161658374de7

Did you do the clean install with only one drive (the boot drive) installed? Only the OS (C:drive) should be present during a clean install.

First read through and review the motherboard's User Guide/Manual along with the applicable documentation for all other components.

Then doublecheck all connections and configuration settings.

Hopefully just an error of omission or commission.

If not fixed then reinstall again using the following link:

https://forums.tomshardware.com/threads/windows-11-clean-install-tutorial.3831442/

 

[louis_A_man]

Since you can boot into safe mode, use windows Event Viewer in Safe Mode to identify what caused those crashes. It should have recorded the previous instances, so try this and tell me what the Event Viewer says. (a photo would be great [check the most recent events, thats what i need to see])

thank you for offering to take a look! I've taken photos of the critical and error events, let me know if you need to see anything else. (btw the link only works on mobile for me)

https://imgur.com/a/7QjbWrY

View: https://imgur.com/gallery/7QjbWrY

 

[louis_A_man]

Event Viewer and Reliability History/Monitor.

The latter being much more end user friendly.

Event Vewer requires more time and effort. To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

This motherboard?

https://download.gigabyte.com/FileL...1002_e.pdf?v=23cfc4576c7861ec51ce161658374de7

Did you do the clean install with only one drive (the boot drive) installed? Only the OS (C:drive) should be present during a clean install.

First read through and review the motherboard's User Guide/Manual along with the applicable documentation for all other components.

Then doublecheck all connections and configuration settings.

Hopefully just an error of omission or commission.

If not fixed then reinstall again using the following link:

https://forums.tomshardware.com/threads/windows-11-clean-install-tutorial.3831442/

Reliability report: https://drive.google.com/file/d/1iqo4XYlm-smzR4QRbOmiKzSZREncM4o-/view?usp=sharing

Yes that motherboard, I don't see any clues in the manual.

Yes I did the installation with only the target drive and the installation media connected.

I wiped the drive and deleted all partitions before installing so it was a clean install.