Question CLOCK_WATCHDOG_TIMEOUT constantly on new MSI laptop? I don't know how to fix this or even what is wrong this is literally a brand new laptop.?

Jan 8, 2022
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I bought a MSI a month or so ago and I keep getting BSOD CLOCK_WATCHDOG_TIMEOUT errors. I tried debugging it but it gives me a different reason every time and honestly I don't understand any of it. It will randomly bluescreen, run the fan at full speed and get stuck there unless unplug the power and force it to shut off with the power button. but it wont shut off if the power isnt unplugged.

These are the specs, and below is the link to the minidumps on my google drive.. i really appreciate any help i dont have anyone i know who could help and my abusive ex put the geek squad protect on it under their name and i cant get it honored even though i paid for it...
https://drive.google.com/drive/folders/1fDw_s6v2ntXyFYeOrFFib1X2TadJEEHb?usp=sharing

Micro-Star International Co., Ltd. GE66 Raider 11UH
BIOS
Version
E1543IMS.119
Date
6/11/2021
MOTHERBOARD
Manufacturer
Micro-Star International Co., Ltd.
Model
MS-1543
Version
REV:1.0
OPERATING SYSTEM
Edition
Microsoft Windows 10 Home (64-bit)
Version (Build)
21H2 (10.0.19044)
Devices and Drivers
PROCESSOR
11th Gen Intel® Core™ i9-11980HK @ 2.60GHz
GRAPHICS
NVIDIA GeForce RTX 3080 Laptop GPU
Insignia USB3.0 Display Adapter
Intel® UHD Graphics

AUDIO
USB Audio Device
Intel® Smart Sound Technology for Digital Microphones
Realtek High Definition Audio
NVIDIA High Definition Audio
Nahimic mirroring device
SteelSeries Sonar Virtual Audio Device

NETWORKING AND I/O
Killer E3100G 2.5 Gigabit Ethernet Controller

Killer® Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW)

Thunderbolt Controller 1
Intel® Wireless Bluetooth®


MEMORY
32 GB
STORAGE
SAMSUNG MZVL21T0HCLR-00B00
Intel Software
Intel® Killer™ Performance Suite
 

gardenman

Splendid
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/0bm2hq9x/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:010822-6968-01.dmp (Jan 8 2022 - 01:23:23)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:Unknown_Image (Process: KillerAnalytic)
Uptime:1 Day(s), 5 Hour(s), 34 Min(s), and 37 Sec(s)

File information:010822-6953-01.dmp (Jan 8 2022 - 11:36:56)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:Unknown_Image (Process: Registry)
Uptime:0 Day(s), 5 Hour(s), 06 Min(s), and 28 Sec(s)

File information:010822-6906-01.dmp (Jan 8 2022 - 06:29:44)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 5 Hour(s), 05 Min(s), and 34 Sec(s)

File information:010622-8156-01.dmp (Jan 6 2022 - 03:50:49)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:Unknown_Image (Process: NVDisplay.Cont)
Uptime:0 Day(s), 2 Hour(s), 34 Min(s), and 43 Sec(s)

File information:122921-7203-01.dmp (Dec 29 2021 - 00:49:04)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:Unknown_Image (Process: svchost.exe)
Uptime:0 Day(s), 1 Hour(s), 17 Min(s), and 08 Sec(s)
System: MSI GE66 Raider 11UH
Homepage: https://www.msi.com/Laptop/GE66-Raider-11UX

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
Jan 8, 2022
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there is a newer BIOS than the release version you are on, it might help.
https://www.msi.com/Laptop/GE66-Raider-11UX/support?sub_product=GE66-Raider-11UH#down-bios

Have you run Dragon Centre to see if newer drivers for machine? odd I can't see it listed on the MSI website and yet its on PC.

If its only a month old I would take it back and ask them to fix it. Shouldn't get random errors in a new machine.

well technically i bought it in november, but ive been so busy i hadnt had a chance to use it much.

My ex put geek squad protection on it but its under their name so I cant even use it and we're not on speaking terms..so im left trying to fix it.

Where is the dragon centre? i tried looking it up on my laptop but its not on there.

How hard is it to install a bios, i really dont want to mess it up
 

Colif

Win 11 Master
Moderator
Dragon Centre - it might be called MSI Centre, they change its name too often - https://download.msi.com/archive/mnu_exe/nb/Notebook-MSI-Center-User-Guide.pdf

It will update drivers and probably BIOS for you
Live Update
  1. Connect to internet, and go to MSI Center [Support > Live Update].
  2. Move the mouse cursor to [Scan] icon, and click on it.
  3. Live Update is capable to analyze the system automatically and give a list with every latest drivers and utilities available for updating.
  4. Select a required driver or utility for updating, and then click [Download] to continue.
Follow the on-screen instructions to complete the installation.
Page 59 of above PDF
 
Jan 8, 2022
8
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so ive been updating everything except the bios cause the center doesnt seem to do that, and it hasnt BSOD since but i also have it set to sleep after being idle 45 minutes. what are the minidumps showing could it be just overheating? this thing runs really hot
 

Colif

Win 11 Master
Moderator