Question CLX PC continually crashes when gaming ?

[Luvet]

I bought a PC from CLX and have experienced multiple crashes while playing games. Normally, my pc will run fine for 5-10 minutes, then it would just crash. I called them and they said the issue could be overheating but I have 12 fans and water cooling but we sent it back anyways to see if they could find and fix the issue. They sent it back and it was fine the first day but then it started crashing once again and I don't know what to do about it anymore.

 

[helpstar]

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.

support.microsoft.com

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

 

[Luvet]

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.

support.microsoft.com

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

Asrock Z690 Phantom Gaming 4 Performance Results - UserBenchmark

 

[Phillip Corcoran]

PSU make and model ?

 

[Luvet]

PSU make and model ?

Windows 11
CPU: i9-12900KF
GPU: Nvdia GeForce RTX 4070 Ti
Motherboard: ASRock Z690 Phantom Gaming 4
RAM: 64.0 GB
2 Kingston SNV2S1000G SSD 1TB
PSU: 750W GAMDIAS Kratos 750B

 

[Phillip Corcoran]

" PSU: 750W GAMDIAS Kratos 750B "

Frequent crashes while gaming is often caused by using a cheap, poor quality PSU, and yours is in that category.

 

[DSzymborski]

Can this still be returned? The fact that they sold a PC with these components with that PSU and now seem to be unable to resolve issues does not suggest a company one should want to do business with. Cheap, group-regulated PSUs shouldn't even be allowed with parts like these from the configurator at a reputable company.

 

[Luvet]

Can this still be returned? The fact that they sold a PC with these components with that PSU and now seem to be unable to resolve issues does not suggest a company one should want to do business with. Cheap, group-regulated PSUs shouldn't even be allowed with parts like these from the configurator at a reputable company.

I am fairly sure it can be returned or I could ask them to change the PSU but I wouldn't know a good one. Do you have any recommendation's?

 

[DSzymborski]

I am fairly sure it can be returned or I could ask them to change the PSU but I wouldn't know a good one. Do you have any recommendation's?

They'll certainly charge you more and I would have zero faith in this company after they already incompetently repaired your PC once. If you can return it, return it.