Code 43 on AMD Radeon 7500/7600m graphics card

[hjh0la]

-I just got an hp ProBook 4540s laptop yesterday, it supposedly comes with a 7600m radeon gpu however after checking dxdiag I saw this :
capture 1

-So I checked device manager and saw this :
capture 2

So far tried to reinstall the drivers using device manager, installed and reinstalled amd catalyst and updated windows sp; nothing worked.

So, any bright ideas other then reporting it as a hardware issue ?

 

[memadmax]

First, don't use device manager to update/install/reinstall amd drivers.
Sorry.
Edit: Right click and select uninstall on both of those "video cards" in your device manager.
Now, completely uninstall catalyst and any other AMD software. Restart the computer. Let it install its own windows drivers. Restart again, reinstall catalyst with the latest drivers from ati.amd.com.
Hope that helps.
If it doesn't then there may be either a problem with windows itself, or a hardware problem. Try reinstalling windows to be sure. If the problem comes back then hardware problem.

 

[memadmax]

Also, never install AMD drivers that come thru Windows update. This causes problems.
I don't know why, it just does.
Typically, when I am installing windows, I go in and install all the updates(minus the AMD drivers) and as soon as windows is done updating I go ahead and install the AMD drivers straight off their website.

 

[hjh0la]

@memadmax

Did the same thing, still get the same issue... guess it's a hardware problem then.

 

[momomadi]

@memadmax

Did the same thing, still get the same issue... guess it's a hardware problem then.

you have to roll back the standard vga driver (((the one who build in the motherboard)))