[SOLVED] COM ERROR

[Mcnugget92]

Hi,

Can someone advise me on the following error message please? This causes my com to freeze/restart occasionally..


Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffaa0e2bec4460
Parameter 2: fffff8026c18d740
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033

Files that help describe the problem
WATCHDOG-20200921-2054.dmp
sysdata.xml
WERInternalMetadata.xml
WERInternalRequest.xml
memory.csv
sysinfo.txt

 

[Ralston18]

Update your post to include full system hardware specs.

What things are you doing when the problem/error occurs?

Look in Reliability History: any COM related error listed therein?

 

[Mcnugget92]

UPDATE:
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffaa0e28a0d010
Parameter 2: fffff8026c18d740
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Unknown
Server information: ec5ae31a-fa2b-483b-80b2-866ae3a76b45

AMD Ryzen 7 3700X 4
16.0GB Dual-Channel Unknown @ 1596MHz
ASRock B550 Pro4 (AM4)
465GB Lexar 500GB SSD (Unknown (SSD))
GPU: NVIDIA GeForce RTX 2070 SUPER

The error occurs AFTER i finished my game of dota and was trying to toggle out of DOTA2. I have checked my graphic card through DEVICE MANAGER and it states "This device is working properly." Should I be worried of this issue?

Thanks everyone!

 

[Mattp2017]

UPDATE:
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffaa0e28a0d010
Parameter 2: fffff8026c18d740
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Unknown
Server information: ec5ae31a-fa2b-483b-80b2-866ae3a76b45

AMD Ryzen 7 3700X 4
16.0GB Dual-Channel Unknown @ 1596MHz
ASRock B550 Pro4 (AM4)
465GB Lexar 500GB SSD (Unknown (SSD))
GPU: NVIDIA GeForce RTX 2070 SUPER

The error occurs AFTER i finished my game of dota and was trying to toggle out of DOTA2. I have checked my graphic card through DEVICE MANAGER and it states "This device is working properly." Should I be worried of this issue?

Thanks everyone!

Bucket ID lists nvlddmkm.sys which is your gpu driver..... I would download Display Driver Uninstaller if you don't already have it and remove your drivers then reinstall them.
https://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v18032-released