Comcast Internet Constant Drops

[Tommy McLean]

So, for the past week or 2, I've been experiencing MAJOR internet drops. I have Windows 8.1 and I do have a verified router (from Comcast themselves). The router is the 2nd most recent one as of 3-4 months ago. I don't have immediate access to it. It may take a few minutes to respond to the help that I'm hoping to get. I've been watching my Wi-Fi Status tab for awhile and when my internet drops, IPv6 Connectivity drops first, then IPv4 Connectivity drops, and then for about 5-7 minutes I have no internet connection (Including Ethernet)

 

[Emerald]

to see if the issue is the router or the modem/ISP, you would need to connect the computer directly to the modem and reboot the modem.

 

[Tommy McLean]

to see if the issue is the router or the modem/ISP, you would need to connect the computer directly to the modem and reboot the modem.

Through USB or Ethernet?

 

[Emerald]

Ethernet since your router connects that way, too.

 

[Tommy McLean]

Ethernet since your router connects that way, too.

I've done this before, this being having the ethernet connected. It still drops. Also for some odd reason whenever I connect by ethernet the Wi-Fi name ends with _EXT even if I've attempted resetting my modem/router.