Comcast Outage: A Retraction

[scolaner]

We're retracting a previously published article. Here's why.

Comcast Outage: A Retraction : Read more

 

[dstarr3]

My little notification counter in the top right is stuck at 1, I believe because of the article being taken down.

 

[rgd1101]

Just go to your tracked threads and click mark all as read.

Anyway have Comcast business at work and didn't have any issue yesterday.

 

[jaber2]

I am glad you bring that up, I however don't work for Tomshardware or anyone else, here is the latest map
https://downdetector.com/status/comcast-xfinity/map/

 

[dstarr3]

Just go to your tracked threads and click mark all as read.

Thank you.

 

[HideOut]

They havnt replied because they cant. They dont have interwebs...

 

[bhauck]

The issue with the image was not that it didn't come from Comcast, but that it was, deliberately or accidentally, manipulated so as to completely misstate the scope of the outage. It's still available here: http://www.tomshardware.com/gallery/comcast-outage-map,0101-506229-0-2-12-1-jpg-.html . The site it was sourced from (https://downdetector.com/status/comcast-xfinity/map/) has an insane zoom setup. As you zoom out, the outage dots grow and increase in severity. If you zoom out sufficiently, you can show three copies of the world, each with an enormous red dot blocking off the entire Eastern Hemisphere. This retraction completely ignores the troublesome possibility that the person who pulled the image intentionally zoomed it to a level that would look like there was a huge, severe outage.

 

[Vosgy]

The issue with the image was not that it didn't come from Comcast, but that it was, deliberately or accidentally, manipulated so as to completely misstate the scope of the outage. It's still available here: http://www.tomshardware.com/gallery/comcast-outage-map,0101-506229-0-2-12-1-jpg-.html . The site it was sourced from (https://downdetector.com/status/comcast-xfinity/map/) has an insane zoom setup. As you zoom out, the outage dots grow and increase in severity. If you zoom out sufficiently, you can show three copies of the world, each with an enormous red dot blocking off the entire Eastern Hemisphere. This retraction completely ignores the troublesome possibility that the person who pulled the image intentionally zoomed it to a level that would look like there was a huge, severe outage.

Wow just had a look at that, it is bad, the real questions is at what point are the blobs correct, cause you can zoom in really far then it's just effecting a few blocks.

 

[vagrantsoul]

outages have been rampant in my neighborhood for three weeks now, making telecommuting to work (a 2 hr drive each way) necessary to get any work done, hoping that they have cube space for me... Called comcast and no response, asked the contractors up in the poles what was going on, and was actually told off... Comcast is lucky that we have no options in this development other than them... can't wait to move.

 

[Poplook]

My xfinity X1 Comcast cable TV, Internet, and phone has been completely down since I got home last night June 23 at 7pm; Called Comcast tech support they informed me of an outage in my area of San Mateo, CA. My Comcast modem didn't even register in there system, to try to reset the modem; they schedule a technician house call for Thursday June 25, 2015 between 2 & 4pm.

 

[WFang]

I can understand why Comcast isn't forthcoming with a statement, especially if they have multiple wide area outages. That does not mean it is not happening, and if anything, some investigative journalism to try to uncover more facts would be interesting. At any rate, Comcast isn't likely to openly admit to a severe ongoing issue, and them being Comcast, I don't see them disclosing anything like a detailed statement even after the issue is fixed. . Perhaps some investigation could be done of indirect sources, and if it seems like there still is a degree of widespread outages in many major metropolitan areas, follow up with a new article, that makes it clear that its based on investigative journalism and that the information thus could be suspect, I'd still read it and find it interesting.

 

[Caanis Lupus]

What?!? Comcast not telling us they have service issues in multiple areas?!? Never have heard of such of a tactic from this company...ever. </sarcasm>

 

[hdmark]

I hate that I need Comcast

 

[eklipz330]

wow i'm so glad that acquisition fell apart.

 

[shafe88]

So how much did Concast pay Tom's hardware to retract the article?

 

[XaveT]

This seems like a dangerous precedent to set. Want TomsHardware not to talk about you? Just don't respond to their inquiries.

 

[damric]

My Comcast internet went down last night while I was doing some college homework. I was rather annoyed, especially when the customer service guys didn't know anything.

 

[MidnightDistort]

*facepalm*, i have had trouble with Comcast.. waiting for Google Fiber to be in my area.

 

[PaulBags]

Wow, major clean up damage control comment deleting going on here. No apology from the editor that blew up? No clarification on how the mistake was made or where the image was sourced from?

Starting to wonder if your team did pull the image off of down reactpr themselves without knowing how it sources it's info or how it's map works. Why else this cover up?

 

[ammaross]

I am glad you bring that up, I however don't work for Tomshardware or anyone else, here is the latest map
https://downdetector.com/status/comcast-xfinity/map/

If you'll notice, all the locations marked as having outages are actually Comcast network exit points (Alabama, Houston, San Fran, Philly, etc). I doubt they're actually localized outages, but more reflections of some parts that exit at those points.

 

[dragonsqrrl]

Thank you for the update.

 

[PaulBags]

After all this controversy I'm shocked that comcast themselves are your only source now. An outage like that there should have been a press release at the time, so what's their excuse? Did you even ask any questions?