Compaq Computer

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I am gonna go out on a limb, and hope that good ol' Zanther doesnt work in some high up place for compaq. I personally work for compaq. An I can tell you that the company definitely has some problems. In their defense, they no longer use proprietary parts, and their Laptops kick Ass. If you pay for a 7000 series presario, you will get at very least a TNT card and a SB 128 sound card. while not spectacular, these are not proprietary parts. They no longer use the riser board either. The problem with compaq is twofold: they have crappy software, and their support sucks.

The software seems all normal and innocent until you try to run any program not preinstalled. I own a presario 7000 series with a geforce2 GTS, and it only gets 20 frames a second in quake 3. I also have 128 MB of RAM. The reason it runs so cruddy: They install all sorts of programs that run in the background, many of which are close to impossible to get rid of. The only way to truly purge the system of of the evil within is to format. At which point you have no tech support. After formatting and installing win2k, it ran great. Never been more pleased. But, once again, I had no tech support. Which brings me to my second complaint

Their service sucks. As previously mentioned in this thread, they like to drag out any problems you have. Even though there are drivers on the homepage, they will not give them to you if you install another OS. You have to find drivers on your own after finding out they will not tell you who manufactured the Modem and NIC. Tech support is a managerie of long hold times, and rude Customer Reps.

The moral of the story: Buy Compaq if you are in the mood for problems that are frequently encountered with many major computer companies, but the hardware is decent.

Calm Like a Bomb!
 
I will agree with some of the things you stated but as far as being more stable since you put Win2k on, well, Win2k is more stable anyway.....As far as support goes is like any other tech support depends on the tech you get... When and if I call tech support and I feel like I am talking to a moron I hang up and get someone else...Think about it...

<b><font color=blue>Perception is Reality!!!</b></font color=blue>
 
Well of course ZaNtHeR wouldn’t have any trouble. He works for the damn company and can probably bypass the 2-5hr queues. But for us real people in the real world, hanging up and ringing again is a pretty lame response to this issue. And saying, “ .....As far as support goes is like any other tech support depends on the tech you get…”, how insulting!! what crap! I work for a corporate IT supplier as an account manager. If I got a call that a tech was not helping a client to the endth degree, then said tech would be in my office for an explanation of his actions. Compaq should be employing responsible techs that want to help the end users. Because, incase you’ve forgotten ZaNtHeR, the people on the other end of the phone pay your wages! In effect they are your boss, and should be treat as gold. All the techs in our company either share this philosophy or looks for another vocation.

Lawson the very vigilant Compaq PR stalker :)
 
mbaha you shouldn't call until you learn how to speak English!

<b><font color=blue>Perception is Reality!!!</b></font color=blue>
 
LAWSON=Moron
It is like any company... You have good employees who make the extra effort and you have bad employees....How is it being an account manager for Charmin Toilet Paper? I figured that out by all the crap you wrote....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>
 
Saying Lawson=Moron is just what I expected a Compaq employee to say in response to my post, because you can't handle the fact that your companies computers are of poor quality and design.

I hope all prospective Compaq buyers are reading this, because it's typical of Compaq...computers suck, support queue are long and the service sucks.

The company I work for prides itself on service. Our clients are the most valuable company asset we have (learning anything from this Compaq??). If a client has an issue we are not happy until the issue is totally resolved. All calls are answered within 3 rings by a support tech, not 3hrs by a queuing machine.


Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic
 
If you are soooo proud of your company why don't you post the name of it... I am sure someone has had a bad experience at some time or another...I am just being honest... Compaq is a big company... probably too big for it's own good...Normally the small mom and pop shops will have better customer service.. that goes without saying... as this is their bread and butter....When a company gets too big sometimes areas suffer....hey but look at the big picture... Compaq sells many computers whether you like it or not....There are many satisfied customers just like their are dissatisfied customers....Trust me on this one though most issues that are called in for support are user caused... I am sure most who have a clue about a computer don't call or exercise every thought before calling tech support...Most people that call into tech support are totally clueless...you ask for something easy like the serial number for the tower and they give you the monitor serial number...Geez just getting someone to get into safe mode sometimes is like pulling teeth...or I like this one....They call in getting a simple non-system disk and the tech asks do you have a floppy in the floppy drive... they say no and 30 minutes later they say oh yeah I forgot that was in there.. after you have tried a zillion things....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>
 
There are many satisfied customers
Click to expand...
Yes, only because they know absolutely nothing about computers and thought they were getting a really sweet deal, when all they did was pay too much for a piece of crap.







Trust me on this one
Click to expand...
LOL. You're running around saying "Compaq is #1!!!", and you want us to trust you? ROFL






I am sure most who have a clue about a computer don't call or exercise every thought before calling tech support
Click to expand...
Sorry to bust your bubble, but the reason you're not getting any smart people on those tech lines is because, well, THE SMART PEOPLE ARE SMART ENOUGH NOT TO BUY A COMPAQ IN THE FIRST PLACE.







Most people that call into tech support are totally clueless
Click to expand...
As are many of the poeple who buy your [-peep-] computers.







you ask for something easy like the serial number for the tower and they give you the monitor serial number...Geez just getting someone to get into safe mode sometimes is like pulling teeth...or I like this one....They call in getting a simple non-system disk and the tech asks do you have a floppy in the floppy drive... they say no and 30 minutes later they say oh yeah I forgot that was in there..
Click to expand...
Don't get all goody-goody with us.... that's the last place you want to be.

--------
Time is never time at all. You can never ever leave, without leaving a piece of you.
 
Griz,

Do you ever have anything positive to say about anything... Hate to be in your shoes... Sounds like you have a nice life (NOT)!!

<b><font color=blue>Perception is Reality!!!</b></font color=blue>
 
No problem at all ZaNtHeR, I'd be happy to advertise my company here :)
I work for a company called National1, Australia's largest "Single Source" Corporate Supplier that is completely Australian owned. I have worked for many companies in my years in IT, some being like your Compaq, and as you can see I don’t offer them my services any more. I love working for National1 as they truly care about the clients, as do I, and this is why they are such a strong company. I too have had to support people on the phone that are not computer literate, but instead of scorning them, I get enjoyment from teaching them how to correct the problem over the phone. Also, they get a real sense of achievement that they have conquered the issue they where facing, and are now armed with the knowledge to correct the same issue in the future if the need arises.

ps Notice How I call them “clients” and not customers. YOU have customers, as long as you get the sale that’s all you care about, Compaq IMO has no concept of client retention nor do I think they care either. I have clients, people who return time and time again, and whom I build strong business relations with, because of the service and attention to detail in the sale that I offer ALL my clients. Some I don’t see for 2-4 years after I have sold them the computers equipment they needed, and when they return to update their system, they return to ME because of the service I offer. Even to the extent of tracking down where I work if I’ve gain a better job (damn that gives me a buzz) and THAT is what sales and service is all about ZaNtHeR old bean.





Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic
 
Griz, I highly doubt that since you live in Canada (America's favorite place to dump our trash)...Trash breeds trash....Sorry Griz but it is inevitable that you will always be a loser... Has there ever been anything good that came from Canada... Oh yeah Shania Twain...Now get back to digging my ditch before I fire ya!

<b><font color=blue>Perception is Reality!!!</b></font color=blue><P ID="edit"><FONT SIZE=-1><EM>Edited by ZaNtHeR on 04/19/01 08:58 AM.</EM></FONT></P>
 
Before you start bashing Canada, along with anything else that isn't Compaq, you should visit Canada. I think you'd change your view of how nice the USA is after a drive from Detroit to Buffalo via Toronto.
 
That statement alone proves me right. You just screwed yourself. Going from Detroit to Windsor is like going from hell to Heaven.

From now on when someone asks you how fast your computer is, tell them your benchmark scores.
 
So, I see you've placed no comment about my post ZaNtHeR. How typical.

ps. Don't buy a Compaq, they suck!

Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic
 
I'm still waiting ZaNtHeR <taps foot>
...WELL?!

Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic
 
Ummmm, maybe old ZaNtHeR got the flick from Compaq?? Doesn't seem to post BS here anymore. Well lets all thank ZaNtHeR for comming to these forums and showing us all just how bad Compaq really is.

Final Score in the Compaq Sucks game...
Forum 1
Compaq 0
*Lawson Cheers*

My work here is done :wink:

Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic
 
Well, i think one of his bosses caught him slacking his work off (I bet he was a Janitor!) and scared the lot out of him!
No one with a little computer knowledge would defend Compaq so fiercely!!

Or maybe my message to him , saying we were tired of his Bull got through and he just quit!!

Sex is like Pizza! When it´s good it´s really good.
When it´s bad, it´s still very good!
 
*Lawson cheers @ LordKaos

Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic
 
Actually I have been on vacation....I have nothing to reply about your post.... I mean we are comparing apples to oranges...I am glad to hear about companies like the one you work for... Competition sometimes is a good thing....I am not here to strictly defend Compaq...I will defend or CORRECT anything that I have knowledge on that has been posted incorrectly or in most cases the person has no clue just likes to bash aimlessly...
On a different note... Right now here in Houston Enron has inflated the electrical and gas utilities soooooo much...Some people are having to get second jobs to keep afloat....Soon they will be allowing individuals to pick their own untility company... Again competion is a good thing...
I can understand peoples feelings regarding bad experiences with Compaq or any other company...We are all consumers...but a big part of the problem is people are buying things they have no idea about...Then get a little educated about computers and are unhappy with the purchase they made and then become angry later with the computer maker...because of their own ignorance...I have had bad experiences as well with companies... haven't we all...Lawson, I am glad their are people like you here...You have a good opinion and intelligence to back it up...but you have to admit there are others that just like to put down anything positive others have to say... Why does it have to be soooo negative? All, I want to do here on Tom's BB is make sure FACTS are posted...not some lame smack someone wants to lay down....I could bad mouth everyone if I wanted and I do sometimes...but my main purpose is to help here... If I can help someone then GREAT!!!!

<b><font color=blue>Perception is Reality!!!</b></font color=blue><P ID="edit"><FONT SIZE=-1><EM>Edited by ZaNtHeR on 04/30/01 01:33 PM.</EM></FONT></P>
 
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