[SOLVED] Compatibility Issue with RAM

[Andrew7988]

I recently bought 2 8gb sticks of ram for my desktop. However when I installed the new ram my desktop continually turns on and off (fans turn on/off, led lights turn on/off). If anyone could help or explain to me on what to do that would be great.
This is the ram that isn't working https://www.samsung.com/semiconductor/dram/module/M393A1K43BB0-CRC/
Here are the specs of my desktop
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B360M-DS3H
BIOS Version/Date American Megatrends Inc. F4, 4/3/2018
Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808 Mhz, 6 Core(s), 6 Logical Processor(s)
GPU Graphics Chipset Radeon RX 580 Series
My current Memory Type GDDR5

 

[PC Tailor]

Welcome to the forums my friend!
Are you mixing the old RAM with the new RAM?
Have you tried each of the new RAM individually?
Have you reset CMOS?

 

[Andrew7988]

The only thing I haven't done is resetting the CMOS.

 

[PC Tailor]

The only thing I haven't done is resetting the CMOS.

But are you mixing this RAM with your OLD RAM?
if so, that could be the cause of the instability.

For the record mixed RAM modules are not guaranteed compatibility, they are only guaranteed in the form sold (from the same pack) as manufacturing processes and materials change frequently.

 

[sdedu77]

This is the ram that isn't working https://www.samsung.com/semiconductor/dram/module/M393A1K43BB0-CRC/

That is an ECC Registered (buffered) module. Consumer motherboards (usually) don't have support for this kind of RAM since they are desigend for enterprise-grade workstations and servers.

 

[PC Tailor]

That is an ECC Registered (buffered) module. Consumer motherboards (usually) don't have support for this kind of RAM since they are desigend for enterprise-grade workstations and servers.

The link didn't load correctly on mine, so couldn't see the specification exactly.
This could also certainly be an issue !

 

[Andrew7988]

But are you mixing this RAM with your OLD RAM?
if so, that could be the cause of the instability.

For the record mixed RAM modules are not guaranteed compatibility, they are only guaranteed in the form sold (from the same pack) as manufacturing processes and materials change frequently.

I didn't mix ram and I tried the new ram individually also I reset my CMOS with no luck unfortunately. I'm assuming it's just my motherboard. If you have any recommendations for ram that would work for my motherboard any suggestions would be greatly appreciated. Also thank you for taking the time for solving/explaining the issue.