Complete factory reset

ericpitts1975

Prominent
Jan 3, 2018
9
0
510
Get to Windows screen can't go any further keyboard & mouse pad will not respond. Did the restart F8. Advanced boot menu can pick any option from there keyboard won't respond have Windows 7 on usb flash but cant tell it to what to do
 
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Guest

Guest

So your saying that the keyboard and mouse pad does not work, not windows 7? (Sorry I'm having a hard time understanding you)
 

ericpitts1975

Prominent
Jan 3, 2018
9
0
510


 

ericpitts1975

Prominent
Jan 3, 2018
9
0
510
Sorry i have a old acer aspire laptop with Windows 7 home premium had to do a factory reset Windows it will go all the way to the end or the acer recovery Windows should start but it just recycle so i did the F8 ABO and selected to reboot from alternate drive after this page keyboard and mouse pad will not work you can text or call me if more convenient for you
 
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Guest

Guest

Have you tried calling their customer support?
 

ericpitts1975

Prominent
Jan 3, 2018
9
0
510


 
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Guest

Guest

Ah, well, usually customer support (calling them) is free,