Completely unable to remove malware

[k111_7h3_n0153]

I recently became infected by malware, with the names "svcvmx" "qdcomsvc" "regtool" "dataup" and "winscr". Each have a folder in C:\Program Files (x86). I cannot delete them, because it says they're open in another program. In my task manager, there is a process called "winvmx client (32 bit)" that when i end the task for, just comes right back. I installed malwarebytes, but cannot open it because it says "the requested resource is in use". I booted into safe mode, was able to delete the folders, went into task manager to disable all the processes on startup, but booting back normally, the folders returned and i was still unable to open malwarebytes with the same error i mentioned above. I tried using "AVG Rescue CD" and installed it onto a USB, but booting into it on windows leaves me on a frozen screen with one line of text that looks unfinished and a blinking input line. Attempting to boot into advanced startup options by going into settings and manually doing so, just restarts my computer normally. Attempting to do System Restore tells me "System Restore failed". I have tried everything i could imagine and tried everything i can find online but nothing is working. I do not have a windows startup disk. Please help.

 

[goerk27]

Are you sure that the files you mentioned are malware?

1. Download the Ultimate Boot CD, burn it and boot from it
2. Now create a backup of your hard drive
3. Afterwards start from any Linux live CD and delete the folders again
4. Download Avira Rescue or any other Live CD Rescue System and scan for malware

 

[k111_7h3_n0153]

Are you sure that the files you mentioned are malware?

1. Download the Ultimate Boot CD, burn it and boot from it
2. Now create a backup of your hard drive
3. Afterwards start from any Linux live CD and delete the folders again
4. Download Avira Rescue or any other Live CD Rescue System and scan for malware

im 99% positive these are malware because i looked them up online and it says they are. i dont see how your solution would help, seeing as the malware seems to be embedded in my hard drive. when i tried deleting the folders they popped back up again

 

[goerk27]

Thats why you should do a scan with Avira or what not. Use Avira, Fsecure, GData or whatever you prefer.

 

[aquielisunari]

Are you sure that the files you mentioned are malware?

1. Download the Ultimate Boot CD, burn it and boot from it
2. Now create a backup of your hard drive
3. Afterwards start from any Linux live CD and delete the folders again
4. Download Avira Rescue or any other Live CD Rescue System and scan for malware

im 99% positive these are malware because i looked them up online and it says they are. i dont see how your solution would help, seeing as the malware seems to be embedded in my hard drive. when i tried deleting the folders they popped back up again

Can you backup anything you need and install your OS again? I can only assume you are using 10. You can download https://www.microsoft.com/en-us/software-download/windows10 . Look to - Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC on that page for directions.

Make sure your product key is linked to your MS account and not to the motherboard.
http://www.windowscentral.com/how-link-your-windows-10-product-key-microsoft-account

 

[k111_7h3_n0153]

Are you sure that the files you mentioned are malware?

1. Download the Ultimate Boot CD, burn it and boot from it
2. Now create a backup of your hard drive
3. Afterwards start from any Linux live CD and delete the folders again
4. Download Avira Rescue or any other Live CD Rescue System and scan for malware

im 99% positive these are malware because i looked them up online and it says they are. i dont see how your solution would help, seeing as the malware seems to be embedded in my hard drive. when i tried deleting the folders they popped back up again

Can you backup anything you need and install your OS again? I can only assume you are using 10. You can download https://www.microsoft.com/en-us/software-download/windows10 . Look to - Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC on that page for directions.

Make sure your product key is linked to your MS account and not to the motherboard.
http://www.windowscentral.com/how-link-your-windows-10-product-key-microsoft-account

this is posted in windows 8, and im using windows 8.1. im running malwarebytes anti-rootkit and avira right now

 

[goerk27]

I am not talking about anything on Windows. Forget trying to scan and delete Malware from Windows. Use Live CDs like Avira https://www.avira.com/en/download/product/avira-rescue-system

 

[aquielisunari]

Are you sure that the files you mentioned are malware?

1. Download the Ultimate Boot CD, burn it and boot from it
2. Now create a backup of your hard drive
3. Afterwards start from any Linux live CD and delete the folders again
4. Download Avira Rescue or any other Live CD Rescue System and scan for malware

im 99% positive these are malware because i looked them up online and it says they are. i dont see how your solution would help, seeing as the malware seems to be embedded in my hard drive. when i tried deleting the folders they popped back up again

Can you backup anything you need and install your OS again? I can only assume you are using 10. You can download https://www.microsoft.com/en-us/software-download/windows10 . Look to - Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC on that page for directions.

Make sure your product key is linked to your MS account and not to the motherboard.
http://www.windowscentral.com/how-link-your-windows-10-product-key-microsoft-account

this is posted in windows 8, and im using windows 8.1. im running malwarebytes anti-rootkit and avira right now

Sorry, I missed that.

 

[k111_7h3_n0153]

I am not talking about anything on Windows. Forget trying to scan and delete Malware from Windows. Use Live CDs like Avira https://www.avira.com/en/download/product/avira-rescue-system

i just tried that. that didnt work. malwarebytes anti-rootkit process stopped responding after saying it found 5500 malware, and after giving up on that i tried what you just said. i burned that onto a CD, booted off of it, but it just showed a bunch of lines of text after starting the rescue, and froze for 20 minutes before i just force restarted my computer. i tried both UEFI and legacy booting both with secure boot on/off.

 

[goerk27]

Try another tool. Simply go trough all the known brands until one of them works. Not all live cds always work on all configurations and may throw errors. There is still F-secure, Gdata and some others...You can also try things like Hirens Boot cd or Ultimate Boot CD which also include Antivirus.

 

[Nekoporkchops]

Hey, I have the exact same malware on my system and what finally worked for me was running rkill and then roguekiller. Hope this helps.