Question Computer BSOD

Apr 2, 2020
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Hey there, having a real problem with my computer sometimes.
Since I built it in 2017, its had many crashes that give a WHEA_uncorrectable_error, and a 0% that never loads and I have to hard turn off for. This only ever happens while playing games, and not all of them, from what I can remember specifically Monster Hunter World, Total War, and slime rancher. I don't have a problem running any of these games on all max settings. I don't believe that the computer is overheating, but I could be wrong. Never overclocked it or anything. Earlier today, for the first time it crashed and gave a Machine check exception error.


Any help would be greatly appreciated
 

Colif

Win 10 Master
Moderator
What are specs of the PC?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

WHEA and MCE are 2 names for the same error. Both can be caused by hardware.
Can be caused by over heating so maybe check its not too dusty inside PC
Some can be caused by bad drivers

really hard to say without dumps.
 
Apr 2, 2020
2
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10
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Hey, thanks for your reply! Here is a dropbox link I hope this works https://www.dropbox.com/s/kdk5r40dqwqwji8/040420-7921-01.dmp?dl=0
For some reason this crash had a different named error, don't know if its the same as the others as my system actually restarted, called it DPC_WATCHDOG_VIOLATION?

My computer is a custom one, it has:

Processor: Intel(R) core (TM) i7-7700K
Graphics card: Nvidia Gefore GTX 1080 Ti
Motherbord: Asus PRIME Z270-A
RAM: Corsair, 16GB total
Power Supply: EVGA-supernova 850 p2
CPU fan: hyper 212 cooler master
Case: NZXT Phantom 820

Its never been overclocked. The other day, after posting my message, I open my computer and cleaned a couple of the fans, one was fairly dirty the others quite clean, but I couldn't get to some of the fans as they are deeply in my case
 

gardenman

Admirable
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://hernialqueen.htmlpasta.com/

File information:040420-7921-01.dmp (Apr 4 2020 - 19:20:21)
Bugcheck:DPC_WATCHDOG_VIOLATION (133)
Probably caused by:ks.sys (Process: SurSvc.exe)
Uptime:2 Day(s), 0 Hour(s), 16 Min(s), and 29 Sec(s)

Possible Motherboard page: https://www.asus.com/us/Motherboards/PRIME-Z270-A/
There is a BIOS update available for your system. You have version 0906 installed and the latest is version 1302. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

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