Question Computer can detect my external hard drive but it wouldn't open

stan10

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May 23, 2013
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I have attached a short video / gif of my computer detecting my external hard drive (lettered G) but when I click on the external hard drive, it refuses to open, the screen just remains blank or frozen and the cursor just keeps rolling until I pull the external hard drive out of the port. I would appreciate any suggestions you guys might have.

Video below, I hosted the video on imgur

 
Jun 29, 2019
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I have attached a short video / gif of my computer detecting my external hard drive (lettered G) but when I click on the external hard drive, it refuses to open, the screen just remains blank or frozen and the cursor just keeps rolling until I pull the external hard drive out of the port. I would appreciate any suggestions you guys might have.

Video below, I hosted the video on imgur

Can you check the driver and update it to latest or revert to older version if updated.

Device Manager > Disk Drives > Your External Drive > Right Click / Update Driver
 

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