[SOLVED] Computer completely resetting at very specific moments during specific games?

SHORTCIRCUT

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Dec 24, 2019
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So I've been using this system for a while and so far it has been doing pretty well...apart from this weird issue. For some reason, within certain games, doing very specific actions will end up causing the PC to completely shut down and restart (as in the power completely cuts out).

I've noticed it happening in the following scenario's

Automobalista - Literally choosing certain cars and doing races with them causes the problem within seconds into the race. Most cars however work completely fine

Subnautica - Doing one action at a very specific area in the game leads to the problem. Otherwise completely fine

Modern Warfare - Sometimes when loading a multiplayer match it will occur. Other times it can go for a few matches without any issues.


I'm honestly very confused by this because like I said, it only happens in very weird scenarios. I've tried many different games/benchmarks yet never ran into those problems. I thought it had to do with the graphical intensity, so I tried many other games varying from intense to not and the issue never occurred with them. Weirdly enough, the first two issues seemingly got fixed with a Windows update (though need to do more testing to find out) whereas the problem with Modern Warfare only started happening more frequently with said update.

I want to say it's a PSU fault, but I'm finding it hard to deduce that because it's difficult to actually reproduce the crash, just happens when I least expect it to (which is annoying because I'm trying to use HW monitor to see if anything strange happens before it crashes). And unfortunately, I don't have spare PSU's/GPU's that would help accurately debug the issue

Event Viewer just gives the "Previous shutdown was unexpected" same thing with Reliability Manager I'm afraid.

GPU is only about a month old, PSU is ~5 months old I'd say, both seemingly work fine normally though.


CPU: Intel® Core™ Processor i7-9700KF 3.60GHZ 12MB Intel Smart Cache LGA1151 [w/o Integrated Graphic] (Coffee Lake)
1TB WD Blue Series SATA-III 6 GB/s SSD (Plus 16GB Intel Optane Memory SSD Acceleration 2X Faster)
1TB WD Green Series SATA-III 6 Gb/s SSD
A 2TB Hard Drive from my previous computer that I installed into this one
MOTHERBOARD: ASUS Prime Z390-P ATX w/ WiFi 802.11AC RGB, USB 3.1, 2 PCIe x16, 4 PCIe x1, 4 SATA3, 2 M.2 SATA/PCIe
PSU: 750 Watts - Thermaltake Toughpower Grand RGB 750W 80 PLUS GOLD Certified Full Modular
GPU: MSI GeForce RTX 2080 Ti GAMING X TRIO
RAM: 16GB (8GBx2) DDR4/3000MHz Dual Channel Memory (GSKILL Trident Z RGB)
 
check temperatures

update BIOS within BIOS using ezflash menu

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the bios priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool

use ddu uninstaller and reinstall the latest graphics driver from nvidia.com
 
check temperatures

update BIOS within BIOS using ezflash menu

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the bios priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool

use ddu uninstaller and reinstall the latest graphics driver from nvidia.com
 

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