Computer constantly crashing/shutting off, no warning.

Darksunrise

Honorable
Jan 27, 2014
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10,510
Hi. For the last couple months, my computer has been acting up. More and more often, whenever I put it to sleep, when I hit a key to wake it, it turns on for a second or two, crashes, starts up again for maybe one second, crashes, does this one or two times more, then boots up for real. During this whole process, the screen remains black. Whenever I check the event viewer or reliability utility, all it says was that the computer shut down unexpectedly/incorrectly at some point during the time it was asleep (usually after an hour or so of sleeping, and long before I try to wake it). Also, even though the logs said it had shut down during sleep, it still had the flashing power light, indicating it was asleep, not off, and pressing the keyboard tries to wake it.

Usually, after it does this weird restart thing, the computer runs fine, no problems. I'd started simply shutting down the computer, instead of putting it to sleep, and it usually worked, but it did occasionally repeat the weird start-up issue, anyway. Then one boot-up, a splash of multicolored static appeared over part of the screen, for no apparent reason, only for a second.

Then one day during regular use, it simply turned off, the exact same way it would happen if there was a power outage. No warning, no glitches, errors, or freezing beforehand, etc.

At this point, I'd already run a bunch of the windows harddrive tests, I'd already run memtest 86 a little time before the issues had started, it all came up fine.

A bunch of the results I'd gotten from googling the issue pointed at PSU failure, so I replaced it (and cleaning out the whole case with a compressed air can from a PC store). Issues still occuring.

The crash happened again, this time only about an hour during web surfing, nothing intensive. When I rebooted the splash of olor happened again, and there was just another unexpected shutdown error. Then ten minutes later, another crash. I haven't turned it back on since, considering the problem seems to be getting worse, FAST.

Also, I noticed that every once in a rare while, a screen would appear during boot saying that over clocking had failed. I have not overclocked my PC at all, and figured it must be an error thrown because of the random shutdowns.

My specs:
I7-4770k
Gtx-780
Several WD drives, and an SSD
Brand new corsair 750x PSU
Sabertooth z87 Mobo
Stock CPU cooler

Had this PC for years, no major problems until this. I'd REALLY appreciate help with this, I need this PC for a side-job, and I'm on it most time that I'm not at my main job...
Thanks a bunch!
 
Solution
Extra thermal paste is really handy stuff to have around
http://www.newegg.com/Product/Product.aspx?Item=9SIA0AJ3KM0696
its also cheap - $5 + free shipping.

Or a complete cleaning kit -- you will need something to remove the old paste from your CPU
http://www.newegg.com/Product/Product.aspx?Item=9SIAB7G55A3602


Where or when the problem occurs or occurred in the past is irrelevant at this point. These are basic troubleshooting procedures to find out what part of your PC has gone bad. A $5 tube of thermal paste (or a $11 cleaning kit) is a lot cheaper than buying an entirely new CPU.
There is also a small chance that re-applying your thermal paste could fix the issue

kittle

Distinguished
Dec 8, 2005
898
0
19,160
new PSU looks good. What was your old one?
Chances are the old PSU failed and damaged one or more of your components.

I would do the following:
1) BACKUP YOUR DATA
2) go into windows and shut off the "reboot automatically" option whenever a error happens. its in a different spot depending if you have win7 or win10
Then - the nextime it crashes you should see a blue screen error with something to indicate where the problem is.

@Daedpwel has a good point in that it may be a heat problem. Go get a copy of hwinfo64 and monitor your CPU / GPU temps to make sure they arent too high.
Investing in a better CPU cooler cant hurt


 

Darksunrise

Honorable
Jan 27, 2014
9
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10,510


I actually don't have any new thermal paste right now, and would that really pose a problem when the computer is asleep, and the fans are off? That's when the original/main problem really occurs...
 

kittle

Distinguished
Dec 8, 2005
898
0
19,160
Extra thermal paste is really handy stuff to have around
http://www.newegg.com/Product/Product.aspx?Item=9SIA0AJ3KM0696
its also cheap - $5 + free shipping.

Or a complete cleaning kit -- you will need something to remove the old paste from your CPU
http://www.newegg.com/Product/Product.aspx?Item=9SIAB7G55A3602


Where or when the problem occurs or occurred in the past is irrelevant at this point. These are basic troubleshooting procedures to find out what part of your PC has gone bad. A $5 tube of thermal paste (or a $11 cleaning kit) is a lot cheaper than buying an entirely new CPU.
There is also a small chance that re-applying your thermal paste could fix the issue
 
Solution

allan22west

Prominent
Oct 8, 2017
1
0
510
So did the thermal paste solve the issue? My cpu has been down at 28c and cold and this describes the same symptoms I have had the last few weeks. Having thermal paste applied well and having good cooling yes is important for a cheap solution, but if there are no thermal issues what is the real problem?
 

Darksunrise

Honorable
Jan 27, 2014
9
0
10,510


In the end, no. Changing the paste did not help matters; I ended up getting a new motherboard, and it works perfectly fine now. Oh well. Best of luck with your problem.